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Choosing an IICRC Certified Restoration Company for Your Water, Fire and Mold Restoration Needs in Newtown, CT

7/16/2018 (Permalink)

General Choosing an IICRC Certified Restoration Company for Your Water, Fire and Mold Restoration Needs in Newtown, CT Choose an IICRC certified firm when you have water, fire or mold damage in the Brookfield, CT area.

When seeking a fire, water or mold restoration company in the Fairfield County area, it's important to choose a reputable company whose employees have been highly trained. A poorly conducted restoration can cause a home or business to have secondary problems such as mold down the line. 

SERVPRO of Newtown and Southern Litchfield County is an IICRC certified restoration firm. The Institute of Inspection, Cleaning and Restoration Certification (IICRC) creates the standards for the restoration industry and provides training and certification to restoration companies. IICRC Certified Firms have the right to display the IICRC Certified Logo.

IICRC Certified Firms must

• Present accurate information to consumers and conduct business with honesty and integrity.

• Require a technician on all jobs who has been formally trained and passed all required tests.

• Require a continuing education program to keep technicians up-to-date on the latest changes in the industry.

• Maintain liability insurance to protect all parties in the event of an accident.

• Maintain a written complaint policy and agree to Better Business Bureau or similar arbitration to resolve disputes, and accept the conclusions and recommendations of arbitration.

The IICRC Develops The Standards For The Restoration Industry

The IICRC has been the driving force in establishing the main industry standards and reference guides for professional carpet cleaning, water damage restoration and mold remediation. These IICRC standards take years to develop and require the coordination of experts in the field: manufacturers, industry organizations, insurance professionals, training schools, contractors, and public health professionals.

Every five years, the standards are reviewed and updated. The water damage restoration field changes rapidly with advancements in technology and science, and therefore the standards must evolve to keep pace.

About SERVPRO of Newtown and Southern Litchfield County

SERVPRO of  Newtown and Southern Litchfield County specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration and we are an IICRC Certified Firm. We believe in continuous training: from initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Meet the Team: Matt Caulfield

7/9/2018 (Permalink)

Community Meet the Team: Matt Caulfield Matt Caulfield is a production manager at SERVPRO of Newtown and Southern Litchfield County.

Every day, we see them give their all and then some to our customers. This month, we'd like to recognize Matt Caulfield for his dedication to his work at SERVPRO of Newtown and Southern Litchfield County.  

Matt has been at SERVPRO for five years, having come from the construction and mortgage industries. He is the kind of guy who throws himself whole-heartedly into whatever he does and has worked his way to a position of Production Manager at SERVPRO.  Matt is an extremely dedicated professional who is courteous, cares about his customers, is quick to return phone calls and sincerely wants the best outcome for his clients. In fact, clients often go out of their way to let us know how impressed they were with Matt's service.  

Matt lives in Milford, CT and is an avid fan of the Minnesota Vikings and the Georgia Bulldogs. An athlete himself, Matt loves snowboarding, football and working out. He can't pass up a piece of pizza and loves country music. I was surprised to learn that his favorite tv show is "This is Us" - you never know who is watching that show! His dream is to spend time on a Caribbean Island someday.  

Matt's co-workers know that if they need a hand with anything, he is there to help- often without being asked. He is a pleasure to work with and brings a positive vibe to our office and the work site.  Matt finds it personally rewarding when he can take an overwhelming loss and turn it around for the very best outcome for the customer. In an industry like ours, where homeowners are dealing with stressful and often emotional situations, Matt's commitment to help, and not just "get the job done", truly makes a difference. 

Keep Your 4th of July Festivities Safe With These Fireworks Tips

6/28/2018 (Permalink)

General Keep Your 4th of July Festivities Safe With These Fireworks Tips The safest way to enjoy fireworks in Newtown this week is to go to a professional show. If you do choose to use fireworks at your home, use caution.


With the 4th of July around the corner, we have already started hearing fireworks being set off in our Brookfield area neighborhoods.  Let's face it, it's hard to resist picking up a few things that go bang and some sparklers for the kids.  At the risk of sounding like a killjoy, we do want to remind our customers that fireworks, and even sparklers, cause quite a bit of damage and bodily injury each year. 

In fact, according to the National Fire Protection Association, fireworks start an average of 18,500 fires per year. This includes 1,300 structure fires, 300 vehicle fires and 16,900 outdoor fires. The NFPA recommends that you leave fireworks to the professionals however if you want to set a few off in your driveway, here are a few tips to keep it safer.  

  • Alcohol and fireworks do not mix.  Save your alcohol for after the show. 
  • Wear safety glasses when shooting fireworks. 
  • Light one firework at a time and then quickly move away. 
  • Use fireworks OUTDOORS in a clear area; away from buildings and vehicles. 
  • Never relight a “dud” firework.  Wait 20 minutes and then soak it in a bucket of water. 
  • Always have a bucket of water and charged water hose nearby. 
  • Never carry fireworks in your POCKET or shoot them into METAL or GLASS containers. 
  • Do not experiment with homemade fireworks. 
  • Dispose of spent fireworks by wetting them down and place in a metal trash can away from any building or combustible materials until the next day. 

Adults should always handle fireworks. Although sparklers are fun, they account for roughly one quarter of fireworks injuries. If you give kids sparklers, make sure they keep them outside and away from the face, clothing, and hair. Sparklers can reach 1,800°F (982°C) — hot enough to melt gold. Kids are also drawn to investigate the used pieces of fireworks that lie on the ground after an event. Discourage this, as some may hot and even still be ignited and can cause burns.

Pet safety is also a concern on the 4th of July. Think about your pet. Animals have sensitive ears and can be very frightened or stressed by the noise that fills the day.  Don't bring your dog to the barbecue – they are happier and safer if left inside. Create a comfortable place inside your home for your pet. Finally, make sure your pet has accurate identification tags on them in case they run away because of the loud noises. 

Whether you choose to stay at home or go to a public fireworks show, stay safe and have a great time! 

Tips to Keep Your Campfire Safe This Summer

6/20/2018 (Permalink)

Fire Damage Tips to Keep Your Campfire Safe This Summer Camping one of our favorite ways to spend with family and friends over the summertime.

One thing that we look forward to every summer is having a campfire in our backyard. There's something about the smell and sound of a fire that brings us close to nature. Add in some marshmallows and everybody is happy! Unfortunately, campfire accidents are common, resulting in thousands of ER visits a year.

Follow our safety tips to reduce your risk of injury.

Step 1: Check out the surroundings 

Carefully choose your location avoiding any low hanging branches or near brush or bushes. These can easily go up in flames if the fire gets bigger than anticipated.  You should also keep an 8 to 10 foot radius clear of anything such as brush, garbage as well as tents and chairs. 

Step 2: Prepare your campfire ring 

If an exisiting ring is not present, create one out of rocks. Make sure that the area surrounding the ring does not have any tripping hazards such as holes, roots or tree stumps. A child walking to get their next marshmallow can easily trip and get burned. 

Step 3: Have water, a shovel and dirt at hand 

It only takes a single gust of wind to cause your fire to grow out of control. In that case, you want to always have water, dirt or a shovel nearby to help reduce the flames or put it out completely if necessary.  

Step 4: Never leave the fire unattended 

Sometimes we get so comfortable with the fire that we walk away for "just a moment". Regardless of what is going on, make sure someone always has an eye on the fire. Especially keep an eye on pets and children that may be sitting or walking close by. 

Step 5: Put it out right 

Never leave a fire burning when you are going inside. Even hot embers can reignite and become a fire with a gust of wind. Smother the fire with dirt and make sure it is fully extinguished by stirring the embers around afterwards. 

Enjoy your summer and be safe if you have a backyard fire in Connecticut this summer!

If you have fire damage at your Brookfield area home, call SERVPRO of Newtown & Southern Litchfield County at (203) 743-5362.

Ways to Lower Your Air Conditioning Costs This Summer in Newtown

6/13/2018 (Permalink)

General Ways to Lower Your Air Conditioning Costs This Summer in Newtown Your electric bill doesn't need to be high this summer- save money with our air conditioning efficiency tips.

School is out, the beaches are filling up and the smell of barbeque is filling the air. Summer is here, Newtown and Southern Litchfield County! There is so much to enjoy in the summer except for those high air conditioning bills!  Thankfully, there are some preventative measures you can take to lower your electric bill this summer.  
Exterior Inspection 

We recommend doing an inspection of the area around your air conditioning unit and clear the area of brush and weeds that have grown in or gathered there. This will ensure that your air conditioning unit will get enough air to cool the house and keep unwanted brush from entering the ac unit. 
Inspect Filters 

Inspect your filters to determine whether they need to be replaced. As a rule of thumb, filters should be replaced every season. Dirty filters will increase energy usage and affect air quality in the house. 
Check Freon Levels 

If your freon levels are low, it could indicate a leak, which can lower efficiency and decrease the lifespan of the air conditioner compressor.  

Make an upgrade 

If you haven't upgraded to a smart thermostat, it's time to make a change. Smart thermostats can regulate heating and cooling when you're not home to save money. Many of these work with your phone for convenience.  

Check your thermostat placement 

The location of your thermostat can play a big part in how well your air conditioner works. If you put it on a wall right next to a hot window, for instance, your air conditioner will kick on much more often than it needs to because it will think the room is hotter than it actually is. Pick a location that is representative to the whole of your home.  

Use a fan

Although a fan wont reduce the overall temperature of your home, it will make a room that you are in feel up to ten degrees cooler while using significantly less energy.
Have your air ducts inspected 

Call SERVPRO of Newtown and Southern Litchfield County at (203) 743-5362 to have your ducts inspected. Having your air ducts cleaned by our professionals will increase the efficiency of your system.  

We Provide Water Damage Restoration to Newtown, CT Area Restaurants

6/6/2018 (Permalink)

Commercial We Provide Water Damage Restoration to Newtown, CT Area Restaurants If you have water damage to your Brookfield area restaurant, SERVPRO of Newtown & Southern Litchfield County is ready to respond.

The plumbing system in your busy Newtown restaurant gets a lot of wear and tear. When many people are filtering in and out of bathrooms all the time and the kitchen never stops,  it is essential that you keep up with plumbing repairs and maintenance. A plumbing problem such as a sewage backup or a broken pipe can cause water damage to your facility and potentially force you to close your doors while it is being repaired. Beyond inconvenient, this can result in a loss of income.

In addition to sewage backups and toilet overflows, busy restaurants might also experience water damage from clogged pipes and drains.  It doesn’t take long for an overflowing sink or dishwasher supply line leak to cause major damage. Water damage can occur in new and old restaurant kitchens alike – even a brand new appliance can be installed improperly or have a manufacturing defect.  

If you own a business in the Fairfield County area, having an established relationship with a local plumber that you trust is essential. Not only will regular inspections help you get ahead of disasters before they happen, you will also have someone ready to help if you do have a toilet overflow at your restaurant.  

If, despite the best precautions taken, you do have flooding at your Bethel commercial building, SERVPRO of Newtown and Southern Litchfield County is available around the clock to respond to your call.  We understand that time is of the essence when a restaurant has water damage and have an experienced crew ready to restore your building. Some of our Crew Chiefs, such as Davi or Von, have been with us for over a decade and are experts at quickly assessing a water damage situation and identifying a course of action that will least impact your business continuity.  

SERVPRO of Newtown & Southern Litchfield County will help you get your restaurant open for business as quickly as possible, ensuring that the job is also done right so that you don't experience secondary damage such as mold. If you have flooding to your Brookfield restaurant, give us a call at (203) 743-5362 for immediate service.  

Out of sight: Mold Hidden in the HVAC Ductwork of your Newtown, CT Home

6/1/2018 (Permalink)

Cleaning Out of sight: Mold Hidden in the HVAC Ductwork of your Newtown, CT Home Mold hides in dark, damp places-often the spots that you can't easily see or access in a home.We clean air ducts to remove the mold and keep your safe

An area of the home in which mold can grow without notice is inside of the HVAC system. The damp and dark conditions of  duct work, AC evaporator coils, and drip pans are the perfect environments for mold growth.  The outside particles that are pushed through the ducts contain organic particles such as pollen, which serve as a food source for the mold.  Hidden from view, mold can grow unseen and unnoticed, allowing the spores to be blown throughout your home and potentially cause health problems to your family.  

A few simple steps can help keep your HVAC system clear of mold spores.

1. Scheduling a yearly cleaning of your HVAC system with SERVPRO of Newtown and Southern Litchfield County to keep it free of dirt, debris and other organic materials will reduce the risk of mold growth. 

2. Monitor the moisture levels in your HVAC unit to make sure there is no standing water and have a service company come and check for a possible leak if you see excessive condensation.  

3. Changing your HVAC filter once every three months to cut down on mold spores and other  allergens being spread throughout your New Milford, CT home. 

If you suspect that there may be mold in your HVAC system, call us at (203) 743-5362. We will come out and inspect your system for mold spores.  If mold is found, SERVPRO of Newtown and Southern Litchfield County has the training, equipment, and expertise to remediate your mold infestation.

Restoring Homes of Roof and Water Damage After Macroburst With 110 MPH Winds Hits Brookfield, CT

5/24/2018 (Permalink)

Storm Damage Restoring Homes of Roof and Water Damage After Macroburst With 110 MPH Winds Hits Brookfield, CT The macroburst that hit the Brookfield area last week had 110 mph winds and caused hundreds of trees to fall on homes.

There is nothing quite like the horrific damage a tornado, or as it turns out we experienced in last weeks storm in New Fairfield and Brookfield, a macroburst. Many of us had never heard of a macroburst, also know as a downburst, prior to several hitting our town. The destruction caused has left many of us stunned and wondering what exactly happened.  

According to The Weather Channel, "A downburst is an area of strong, downward moving air associated with a downdraft from a thunderstorm. As the downdraft impacts the ground, the air is forced outwards in all directions while it also curls backwards. This results in incredible wind damage close to the surface of the ground, as well as horizontal rotation midway up between the ground and the base of the thundercloud."

A macroburst, as we had in Brookfield, is a downburst that is larger than 2.5 miles in radius, can last nearly half an hour and produce wind speeds in excess of 130 mph. According to NOAA, macrobursts can produce wind damage comparable to an EF-3 tornado. We experienced wind speeds of 110 mph in the New Fairfield area.

What we have seen over the past week in homes across CT is devastation worse than any hurricane we can remember in Fairfield County. The wind caused trees to fall on homes, resulting in roof damage. Not only have these residents had a tree fall on their homes, they also had water damage due to the rain having gained entry into their homes.  Some homes that escaped an entire tree falling on them were damaged by the wind tearing off roofing shingles.  We've been busy boarding up broken windows, tarping roofs and restoring homes of water damage.  

Our hearts go out to the residents who have experienced loss due to the storm.  We urge everyone to take a moment to familiarize themselves with these tornado warning safety tips and review them with their families. We hope that our area is not hit again, but it's always good to be prepared for all emergency scenarios.  

SERVPRO of Newtown and Southern Litchfield County is proud to be an active member of this community. We are locally owned and operated, with offices in Brookfield, so we’re already nearby and ready to help residents and business owners with any size cleaning or restoration emergencies.   

Emergency Board Ups and Water Damage Restoration in Bethel, CT

5/16/2018 (Permalink)

Storm Damage Emergency Board Ups and Water Damage Restoration in Bethel, CT On our admin Keri's street in Danbury, CT, a tree blocks the rode after falling on a pickup truck during yesterday's storm.

The storm that hit Connecticut last night has devastated our area. We never think that we can be hit by a tornado in the Brookfield area and this storm caught everybody off guard.  Roads are still closed throughout Fairfield County and trees are down on houses and businesses.

If there is a tree down on your house, or windows blown out from the wind, call us for emergency roofing and tarping. Closing up the roof and any broken windows is the first step to restoring your home. Once we have it secure, we can begin the process of cleaning up damaged materials and possessions, removing the water and restoring your home from water damage. 

We Provide Our Employees With the Highest Level of Mold and Sewage Restoration Training

5/9/2018 (Permalink)

Biohazard We Provide Our Employees With the Highest Level of Mold and Sewage Restoration Training Our manager, Mario, at the IICRC Applied Microbial Remediation Technician Training, furthering his knowledge of mold and sewage restoration.

When you browse through our website, you might notice that our franchise specializes in more than water damage restoration. We also restore homes and businesses of mold, graffiti, biohazard, fire, smoke and soot. We have customers who call us for the commercial cleaning of their carpets and ducts. In an effort to meet the needs of our community, we even have a certified construction crew available to rebuild damaged areas of your home after the restoration is complete. An important factor in the growth of our company and giving our customers the highest level of service is providing our technicians with the necessary training. 

At SERVPRO of Newtown and Southern Litchfield County, we believe that an investment in education for employees is money well spent. Our team participates in IICRC (Institute of Inspection, Cleaning and Restoration Certification) training courses throughout the year. The IICRC sets the standards for the cleaning and restoration industries. The mission of the IICRC is to promote high standards and ethics within the inspection, cleaning and restoration service industries and to advance communication and technical proficiency.   

Two of our production technicians, Mario and Anthony, spent this week at an IICRC training course called The Applied Microbial Remediation Technician training. In this course, the guys received specific training in mold and sewage remediation.  The course covered topics such as containment planning and strategies, microbiology basics, respiratory protection, bird and bat droppings, biocide uses, how to safely work in confined spaces, sampling and more.  It may not sound like fun to most people, but they came back from the course excited about the new information they learned.

Not all restoration companies have the level of training that SERVPRO provides for its crew. When our team arrives at your house or business in response to your call about a mold infestation or sewage backup, their recommendations are based on the knowledge that comes from extensive training and years of experience. A failure to properly remove sewage and mold can create an unhealthy environment in your home.   

Above all else, trust is the most important factor in our business. When you have experienced damage to your home, it's important to know that your restoration company is fully capable and working in your best interest. At SERVPRO of Newtown and Southern Litchfield County, we value doing the job right. We make the investment and take the time to provide continuing education to our employees so that they can best serve you.

If you have a septic backup or mold infestation in your home that requires remediation, give us a call at (203) 743-5362