What our Customers say...


Matt at SERVPRO has been very kind and helpful as a point of contact. I really appreciate how quickly the repair work was begun.

We had a leak in our dining room which resulted in ceiling and floor damage. The entire room needed to be gutted and redone. SERVPRO was fast and efficient. They came in and gutted the room in a couple of days and prepared it for the renovation. It was a whirlwind of activity. They made it easier for us as they have the process down pat. For the renovation they sent a representative (Brenda) to help us through all the details. It was like having a personal assistant. Once the insurance money came they sent Santiago and his team to redo the room. They were actually fun and very upbeat. Santiago pays attention to detail and made sure we were happy throughout the process. They did a great job and it looks like a brand new room now. Super happy with their service.

Excellent Service and response time, extremely  courteous, helpful and resourceful.

Junior and David were excellent!  They are good role models and appreciate their hard work.

Excellent Job! We are very pleased.

Appreciate the professionalism of the team and quality work completed. 

Excellent job. We are very pleased.

What can I say, SERVPRO arrived with a stellar team to rescue me from a water leak that destroyed my garage. The team was courteous, quick and totally professional. I would not hesitate to call SERVPRO for any emergency pertaining to my property. Also Bianca in the office was especially helpful. Kudos to all.
Thank you again for helping with a very stressful time.

We had a severe situation with silica dust all over our basement caused by ignorant workers cutting a groove in the concrete floor for a new oil feed line. Dangerous stuff to breathe. The SERVPRO folks had to clean it all up while dealing with our 35 years of accumulated furniture/junk. They handled it all with great patience and professionalism. Thank you Bianca, Junior, et al....!!

Excellent group of people that worked with us on this project.

There was a huge explosion of water in my Bathroom, water was flowing everywhere. After the pipe was fixed. SERVPRO came in with a great team of workers, and completely cleared up everything. The carpet that I was going to throw out was brought back looking just as good in the rooms that had been affected by the water. I thank SERVPRO for the awesome work they did in recovering all that seemed to be a disaster to me

I had my septic back up in my cellar. SERVPRO came and cleaned it all up. GREAT JOB!

Our house had extensive damage from smoke and oil fumes. SERVPRO was very professional, efficient, and understanding of our needs. They completely cleaned and restored our three story house in thirty days- while we were still in residence. An excellent job, for which we are greatly appreciative.

Fantastic people who do great work. Do not hesitate to call them. Keri and Bianca are the best. Thanks.

The Women's Center is so very grateful for your timely response and donation of professional services during a recent crisis at our domestic violence shelter. We are indebted to you and your team for your courtesy and generosity. Your dedication also sustains us in our critical mission of "working to end the violence" 24 hours a day, seven days a week, 365 days a year.

I want to thank you and your team for coming to our rescue after our sewer pipe broke in the basement. You and your team have gone above and beyond the call of duty. Tim cleaned and cleaned and cleaned, never complaining using his sense of humor to help me through. The care he used cleaning and saving my Mom's ceramic Christmas decorations that are irreplaceable to me were as if they were his own Mom's treasures. Everyone on your staff has been helpful and caring right down to your secretaries.

I had a huge water leak in my home this year. A big catastrophe for me and my family. SERVPRO was great. Got the job done without being pushy. The owner and staff were always available to explain things and answer my questions. Can't imagine what I would have done without them.

SERVPRO was conscience, clean and respected my property. Thank you to Duffy, Josh, Tom and Keri in the office!

“Great employees who are a plus to SERVPRO."

We were extremely pleased with all aspects of your company! Everything was great!

I can't begin to tell you how great this company is. They were super friendly on the phone and I was able to set up an appointment for a mold remediation quote very quickly and even got a Saturday appointment which was super convenient. The owner, Ted, came out on time and was also super nice and knowledgeable. I am so glad I called them, and will certainly call them again, though I am hoping I won't have to.

"The prompt, professional service prevented the loss from being worse".

"Everything was perfect"

Your staff was very professional, explained the whole process and was very informative. Thanks for a job well done!

Everything was great. We were extremely pleased with all aspects of your company!

Terrific Company! Did a great job! I will use your company in the future when needed.

Professional, knew what they were doing - sense of ease from the staff in a "crisis"

"Your staff was very professional, explained the whole process and very informative. Thanks for a job well done!"

"Totally professional. Neat, polite, able to answer all questions. Made a very messy situation extremely pleasant"

"Prompt, courteous, thorough, efficient,helpful. We are very pleased with your service.Thank you so much"

"Very upbeat at a a stressful time, reassured me all would turn out okay."

"Very helpful at all times, especially setting up dates for my convenience."

"SERVPRO was awesome with helping out with the damage and we appreciate your service and will recommend you highly."

"Very polite and efficient. Great group of hard workers"

"The men were very nice, courteous, helpful and when answering my questions were knowledgeable"

"Wonderful people, everyone was so cooperative, efficient and helpful"

"Thank you for helping us in our time of need and for being so quick at coming to our help"

"The guys on the job- the workmen- were very professional, courteous and dedicated. You have an outstanding crew"

"On behalf of the Church Council and members, we want to thank you for cleaning the carpets and all the tidying up that you did. We were all pleased with how the sanctuary looked especially for our Choir Concert on Sunday"

"I was very impressed with the whole process and everyone who I encountered both personally and on the phone"

"Thank you for your job well done and support through this crazy, stressful time"

"Could not have found a better company to deal with. I was highly impressed with the job and workers"

"Outstanding! I am very satisfied with the professional, compassionate approach I have been given"

"Very professional, eager to do the job to my complete satisfaction. The cleaning crew were careful, thorough and listened to all of my requests."

"I was very impressed with how quickly SERVPRO responded to my needs. Their evaluation was thorough and the cleanup was excellent."

"All the people who were sent to my residence (three crews) were courteous, helpful and professional. I was quite pleased with their service!"

"All of your workers were prompt, efficient and professional in their work product. I am left with a sense of satisfaction with the SERVPRO Company that will be long lasting. I know how difficult it is to attract quality employees and also hard it is to keep them. It seems apparent that management at the SERVPRO Company is doing something right! Thanks again for your good work".

"SERVPRO made a difficult experience much easier! Thank you!"

"Fabulous! Couldn't be better!"

"They were wonderful and made a terrible experience bearable"

"Great! From start to finish - helped alot during a stressful time"

"SERVPRO is so thorough and I'm extremely impressed that I already have recommended your service to about 4 or 5 people"

"Employees were very polite and knowledgeable. They were able to answer all of my questions and I was more than satisfied with the work."

"Fast/efficient and always anticipating my concerns and questions. Very calming in a time of chaos"

"Service from beginning to end was excellent. Staff was a pleasure to have in our house for 2 days"

"Ted and Kristen White were superb in dealing with me and helping me deal with my situation. I can't praise them enough"

"From all of us in your St. Paul's family please receive our sincerest thanks for all of the work you did on our floors this summer. I know that on many a day you fought humidity, rain and cooler temperatures. Your kindness in doing this task for us is greatly appreciated by us all. You often spoke to me of your reason for being so generous to us: to simply "give back". If that is so, we are the recipients of the most beautiful gift "given back" to us." 

"Extremely helpful, alleviated a lot of stress and aggravation"

"Very good and courteous"

"All the people that were sent to my house were courteous, helpful and professional.  I was quite pleased with their service!!!"

"I am very satisfied with the professional, compassionate approach I have been given"

"On behalf of the Parish Hall Management Committee, I extend sincere thanks to you for cleaning the carpets in the Parish Hall. Your generous efforts are a great assistance to this community and the Church as a whole"

The staff and owners, Ted & Kristen White, are a dedicated, dependable and friendly company who routinely go above and beyond for their customers. The owner Ted, is very knowledgeable and helpful in suggestions/solutions to a variety of situations. No job too big or too small or any detail too minor to escape notice. Thank you SERVPRO of Newtown and Southern Litchfield County and Ted and Kristen White!

"Ted, I wanted to tell you that we are impressed with how our belongings were cleaned, packed, labeled and returned to us. Everything is so carefully packed. The men who delivered our things to us were very helpful and conscientious as well"

We certainly appreciated your thorough inspection and advice! You have earned a new customer and we will refer you accordingly.