Recent Posts

Spring Rains Bring Basement Flooding to CT

3/20/2020 (Permalink)

Despite our world having changed so much over the past few weeks, and our lives having halted in many ways, the weather doesn't know that! Spring showers will still coming and with them, basement flooding. We want you to know that we are still open and working to respond to your water damage calls. 

If you have basement flooding, quick action is the key to limiting damage if you have flooding. Here are some actions that can prevent mold from growing in your Bethel home. 

  1. Protect your belongings – remove light furniture and upholstered items as well as other items that are susceptible (cardboard boxes, carpets and other porous items) from the affected area. 
  2. Remove as much water as possible using a wet/dry vacuum. 
  3. Use fans to circulate the air and speed up the drying process. A good rule of thumb is to run the fans for an additional week after the area appears dry. 
  4. A dehumidifier can be used as well to remove excess moisture and dry out the room. 

Water damage can easily be hidden underneath rugs or carpet, so be sure to give your home a thorough inspection if you suspect water damage. Although carpets can be steam cleaned, they are tough to treat and padding typically cannot be saved. 

If you do have wall to wall carpeting in your basement that has gotten wet from flood water, give SERVPRO of Newtown and Southern Litchfield County a call at (203) 743-5362. We are an IICRC trained mold and water mitigation company and have the tools and expertise to treat your Brookfield home for damage.

SERVPRO is Here to Help During This Time of Need

3/16/2020 (Permalink)

During this unprecedented time caused by the global pandemic of coronavirus, this is a reminder to our customers that we are specialists in cleaning services, and we adhere to the highest cleaning and sanitation standards.

Specialized Training

We are prepared to clean and disinfect your home or business, according to protocols set forth by the Centers for Disease Control and Prevention. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform on a daily basis.

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets and tables. Other spaces mentioned in the CDC’s guidance for commercial spaces include:

  • Kitchen/Food Areas
  • Bathrooms
  • Schools/Classrooms
  • Offices
  • Retail Spaces
  • Water Fountains
  • Shelving/Racks
  • Sales Counters
  • Carpets and Rugs
  • Stair Handrails
  • Elevator Cars
  • Playground Equipment
  • Fitness Equipment

Specialized Products

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities.

Call Today for a Proactive Cleaning

If your home or business needs deep cleaning services, call the experts today – SERVPRO of Newtown and Southern Litchfield County at (203) 743-5362.


Concerned About Coronavirus Affecting Your Business? We Can Help.

3/11/2020 (Permalink)

With the Coronavirus (SARS-CoV-2) quickly spreading through the Northeast and Governor Lamont declaring a Public Health Emergency over the Coronavirus, we have started to receive calls from business owners who seek to keep their business clean.

Here's how we can help.

SERVPRO of Milford-Orange-Stratford first cleans, then disinfects (with a hospital grade disinfectant) when cleaning a commercial space.  Cleaning removes the soil and dirt that harbors the infectious agents, while disinfecting kills the remaining environmental pathogens.

Cleanup procedures generally include cleaning of porous and non-porous surfaces, disinfecting of non-porous surfaces, cleaning and disinfecting of equipment, tools, and/or supplies used for cleanup process, and disposal of waste.
The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar type organisms to COVID-19.

SERVPROXIDE™, SERVPRO’s proprietary disinfectant, is a hospital-grade disinfectant that has demonstrated effectiveness against viruses similar to SARS-CoV-2 on hard, non-porous surfaces. In addition, SERVPROXIDE™ currently has dozens of EPA-approved claims including Feline coronavirus, Canine coronavirus, Staphylococcus (MRSA), E. coli, Salmonella, Rotavirus, Swine flu (H1N1) and more.

The CDC encourages the cleaning of high touch surfaces. In a commercial setting, this list includes:

  • Shelves and Racks
  • Displays and Mannequins
  • Packaged Inventory
  • Fitting Room Stalls, Chairs and Walls
  • Doorknobs, Light Switches and Lamps
  • Carpets and Hard Flooring
  • Computers, Telephones and Registers
  • Bathrooms, Toilets and Changing Tables
  • Sales Counters
  • Elevator Cars. Handrails and Escalators
  • Playground and Fitness Equipment
  • Lockers and Water Fountains

The list could go on but you get the idea. When you think about it, almost every surface in a retail setting is touched by many people each day. For more information, see the website that the CDC has created, Preventing COVID-19 Spread in Communities, which addresses homes, childcare and K-12 schools, colleges and universities, work environments, healthcare settings, and large community events and mass gatherings.   

It's clear from the efforts of others countries that we can't stop the spread of the virus entirely however we can take what others have learned and apply it to the situation in Connecticut. Governor Lamont said he’s talked to other governors, including the governor of Washington State, and what they have told him is that the only thing they regret is that they didn’t do more sooner.

It is important to note that while proactive cleaning can help remove existing contamination, it will not prevent or protect the building from future contamination if an infected person was to enter and occupy the building. 

Call us at 203-301-0500 to discuss how we can help your business.

Spring is (almost) Here! Call us to Get Rid of the Winter Grime at Your Commercial Property!

3/3/2020 (Permalink)

The birds are chirping, the thermometer is hitting the 50’s and the sun feels warm on my face. Does anybody else feel like perhaps spring is arriving early this year? 

Of course, we never know what the weather will bring and we can always have another snowstorm, however a look at the forecast shows warm temps for the next 2 weeks. If your commercial property is anything like ours, it's showing the wear that winter in CT always brings -  dirty carpets and flooring, grime covering door frames and upholstery looking dingy. One of the best ways to start off the new season, other than stepping outside and feeling the warmth, is spring cleaning. 

It's the perfect time to give your Bethel area business a good cleaning and SERVPRO of Newtown and Southern Litchfield County can help!   

Apartment Complexes: Property owners know that people will be looking for a new home in the coming months. Their first impression will be the foyer, stairway and gym and it’s vital that they are clean and show worthy. Have a tenant move out and leave the place with cigarette smoke and tar on the walls? We have the equipment and training to get rid of the stains and odors for you. 

Carpet  Cleaning: Our carpet cleaning service removes all of the salt, snow and dirt that has been tracked in over the winter months. Experts recommend that having them professionally cleaned every 12 months extends the life of your carpeting. 

Waiting Rooms: We can also clean the upholstery in your New Milford office. Have the chairs in your waiting room been sat on for years without being cleaned? Is the office looking a bit dingy? Our technicians remove soil and stains from upholstered furniture and give it new life this spring! If your business has drapery, SERVPRO of Newtown and Southern Litchfield County has an exclusive process of dry cleaning draperies so that there is no shrinkage or damage to the material. 

HVAC and Air Duct Cleaning: Have your HVAC system and air ducts inspected and cleaned prior to turning on the air conditioning for the summer. Our crew cleans your system to remove dust, pollen, odors, dirt and debris as well as other contaminants. Cleaning extends the life of your equipment and gives you, your employees and your customers cleaner air to breathe.  

Industrial Kitchen Cleaning: Your Newtown restaurant has worked hard over the winter! While your kitchen staff does a fantastic job cleaning on a day to day basis, we have the training and equipment to degrease and sanitize your industrial kitchen. Have our crew come in and give the kitchen the cleaning it deserves with a top to bottom scrub down. We clean and sanitize freezers, refrigerators, ovens and ranges. Our team can clean your hard to reach places, such as high ceilings and light fixtures.  

Have another commercial property cleaning need?

Chances are, we can take care of it for you. From animal feces to graffiti to broken glass, we’re here to help!

Why SERVPRO? Education and Experience.

2/24/2020 (Permalink)

Logo of the IICRC SERVPRO of Newtown and Southern Litchfield County is IICRC Certified

When you browse through our website, you might notice that our franchise specializes in more than water damage restoration.

We also restore homes and businesses of mold, graffiti, biohazard, fire, smoke and soot. We have customers who call us for the commercial cleaning of their carpets and ducts. In an effort to meet the needs of our community, we even have a certified construction crew available to rebuild damaged areas of your home after the restoration is complete. An important factor in the growth of our company and giving our customers the highest level of service is providing our technicians with the necessary training. 

At SERVPRO of Newtown and Southern Litchfield County, we believe that an investment in education for employees is money well spent. Our team participates in IICRC (Institute of Inspection, Cleaning and Restoration Certification) training courses throughout the year. The IICRC sets the standards for the cleaning and restoration industries. The mission of the IICRC is to promote high standards and ethics within the inspection, cleaning and restoration service industries and to advance communication and technical proficiency.   

Not all restoration companies have the level of training that SERVPRO provides for its crew. When our team arrives at your house or business in response to your call about a mold infestation or sewage backup, their recommendations are based on the knowledge that comes from extensive training and years of experience. A failure to properly remove sewage and mold can create an unhealthy environment in your home.   

Above all else, trust is the most important factor in our business. When you have experienced damage to your home, it's important to know that your restoration company is fully capable and working in your best interest. At SERVPRO of Newtown and Southern Litchfield County, we value doing the job right. We make the investment and take the time to provide continuing education to our employees so that they can best serve you.

Whether your problem is a a septic backup or mold infestation in your home that requires remediation, give us a call at (203) 743-5362 

Under Carpets, On Ceiling Tiles, In Your HVAC System: The Surprising Places That Mold Grows

2/11/2020 (Permalink)

Mold spores naturally exist in all interior and exterior environments and at normal levels, are not harmful.  Given the opportunity, however,  mold spores can grow quickly and reach dangerously high levels.   Most people are aware of the health concerns that are associated with mold in the home and know to keep an eye out for mold growth in their showers and basements. There are some surprising places that mold can grow in the home and business where it's appearance isn't quite as apparent.

  1. Ceiling tiles – Many businesses choose to have dropped ceiling tiles installed due to the ease of access to the plumbing, fixtures and ductwork above them. In residential homes, ceiling tiles are often found in a finished basement. The lack of light and moisture from pipes and ducts, along with the obscurity of being hidden behind the ceiling, makes the space above your dropped ceiling ideal for mold growth. If you notice staining on your ceiling tiles, take them out and investigate the source of water. Once the leak has been repaired, replace any affected tiles.  
  2. Under your area rugs and floor mats – Most homes and businesses have mats at the front entrance so that those entering can wipe their feet.  But the rain, snow and mud that is shaken off boots saturates the rugs, creating a breeding ground for mold. Be sure to pick lift rugs, clean them and allow them to dry out on a regular basis to deter mold from growing.  
  3. Behind the kitchen sink – We do several mold remediation jobs each year in which mold was discovered behind (or under) a kitchen sink. The culprit is typically a slow leaking pipe that goes unnoticed because of its location.  The water damage is eventually discovered – sometimes because the cabinetry is rotting, other times due to kitchen renovation – and substantial mold growth along with it.  If you notice any signs of leaking water under your sink such as discoloration of the cabinets or lifting of the flooring around the sink, call a plumber in to determine and repair the cause. 
  4. HVAC system – Mold grows in ductwork because of the condensation that can build up due to the moist air blowing through them. HVAC ducts also collect organic material such as dust, pollen, animal fur and dead skin cells. This material happens to be an excellent source of food for mold spores. Typically, a musty odor is the first sign people notice that there may be mold in their ducts. Having your HVAC system cleaned annually will reduce the risk of mold growth by removing these particles.  
  5. Your attic – Moisture in your attic can cause mold to grow. This can occur for a variety of reasons, the most obvious being a small, undetected roof leak. However, mold growth is also caused when an attic has inadequate or improperly installed venting. Additionally, air leaks in the attic allow warm, moist air to enter the space as well. Air leaks can be caused by a variety of reasons- the space around the chimney, the furnace vent and even cable and electrical lines entering the home.  

The SERVPRO of Newtown and Southern Litchfield County team specializes in mold damage remediation.  Our mold specialists have over 30 years of experience identifying and treating homes and businesses that have mold infestations in the Bethel, CT area. If you see or smell signs of mold or a water leak in your home, call us at (203) 743-5362 to schedule professional mold inspection. 

When your Home Has Water Damage, Timing is Everything

2/6/2020 (Permalink)

If your New Milford home has experienced water damage, whether from a pipe burst, an appliance line leak or a flooded basement, calling a restoration company immediately will reduce the damage to your home and possessions.  The sayings "time is of the essence" and "there's no time to waste" are applicable here. The longer that your home is left untreated, the greater the effects of the water damage will be.  

What might appear as a water stain in the morning could progress to the ceiling having fallen on your couch by noon.  Once wet, sheetrock can quickly deteriorate and fall to pieces. As time passes after a water damage event, the flooding can cause your porous furnishings such as carpeting, mattresses and furniture to become water logged, rendering them unsalvageable. Home insulation and carpet padding also retain moisture.  Electronics are susceptible to internal degradation from the moisture in the air.  When treated quickly, wood and laminate flooring can often be saved using our floor mat system however if left to penetrate and go beneath the wood to the subfloor, this option is unlikely. 

Secondary water damage issues can also arise if restoration is delayed. What may have entered your home as clean water, such as an ice dam melting through your ceiling or water from a faucet leaking, may become contaminated and change to gray or black water, which can be a health concern and require a higher degree of handling. The growth of mold spores is also a concern when a home has had flooding that goes untreated.  

Upon arrival to your home after we receive your call, one of the SERVPRO of Newtown and Southern Litchfield County estimators will assess the damage. If you have not yet determined the cause of the water damage, their first course of action will be to do so.  Our technicians use a variety of tools such as moisture readers and sensors, probes and infrared technology in their evaluation. This, coupled with decades of experience and the highest level of industry training, gives them an accurate picture of the situation.  

Typically, our first course of treatment is to remove any standing water from your home using water extractors, submersible pumps, dehumidifiers and air movers. If necessary, we will order dumpsters to be brought to your home for the disposal of unsalvageable personal items and structural materials such as flooring, carpeting and wallboard. Our crew may also move household belongings from your home to our storage facility while your home is being cleaned. They may also restore some items such as furniture, area rugs, and photos off site.  Throughout the process, our office staff will communicate with your insurance company to address any concerns and gain approval for planned restoration work.  

After we have removed the excess water from your home, we begin sanitizing it. We use both wet and dry cleaning methods to remove dirt and pollution from the carpets, walls, furniture, baseboards, appliances and pieces of furniture that were affected by the water.  Industrial air scrubbers, which clean the air by passing it through special filters, remove any contaminants from the air of the home.  Our crew uses antibacterial and antimicrobial treatments to sanitize and disinfect any contaminated items and deodorization to eliminate any odors

Once your home is dry, clean and restored, we are able to bring your household items back, have the dumpsters removed and move our equipment out.  Although each water damage restoration job we encounter is unique, our essential approach is consistent. At SERVPRO of Newtown and Southern Litchfield County, our goal is to arrive at your home and begin the water damage process quickly after receiving your call, restore it professionally and thoroughly and help you get back to normalcy.  If you experience water damage in the Newtown area, call our office at (203) 743-5362. We are available 24 hours a day and have staff ready to respond to your call. 

471 Kitchen Fires a Day. Cooking Safety in Connecticut.

1/27/2020 (Permalink)

Let's talk about kitchen fires. It's actually amazing, when you think about it, that there aren't MORE fires in the kitchen.

Every household is cooking on a daily basis and we are all bound at some time or another to forget about a pot left on the stove top ("I'll check back during the commercial") or neglect to clean up that grease spill in the oven from the last time you cooked (any busy moms out there?). Proportionally, for the number of us cooking each day, the number of fires that are caused by cooking is not too substantial.

However, according to the National Fire Protection Agency, there are 471 cooking fires PER DAY in the United States. This means that as  Connecticut's leading fire restoration company, we typically receive a few calls a month from homes in which there has been a kitchen fire.

Since you can't stop cooking, the best that you can do to avoid a visit from us is:

1. Never leave food unattended. Ok, but realistically, you have to go check the baby or you're just going to sit down for a few minutes. So, set a timer whenever you leave the kitchen. You don't think that you will forget that you are cooking but neither do those other 471 people every day. Get one of those cute little egg timers that you will love using if it helps to remember!

2. Practice Microwave Safety. Of course your family knows not to put metal in the microwave. You've told them a million times, right? Well, let's face it, sometimes they might not listen to you. And, sometimes, the metal is hidden, as in a twist tie or food wrapper. The best advice we can give is to never leave a microwave unattended. And leave a note on the microwave reminding kids (and those young at heart) to double check for metal.  If a fire does start in the microwave, unplug it and leave the door shut. 

3. Have a fire extinguisher in your kitchen. Or, at least a big box of baking soda  - they cost about $2 and can safely extinguish a stove top fire. 

471 every day is a big number - try to avoid being part of that statistic. However, fires happen and if you have one, we are here to help.

It Takes Just a Few Hours to Protect Your Newtown Business From Fire Damage

1/14/2020 (Permalink)

burned ceiling falling down in a kitchen Apartment complex fires can cause massive damage to multiple units.

As a business owner, you are aware of the multitude of building codes that must be strictly adhered to in order to protect your building from fire damage. Yet, despite all of the precautions, fires still can, and do, occur at commercial properties. In fact, according to research done by the National Fire Protection Agency, in 2015, there were 113,500 fires in non-residential structure fires, which resulted in 1,425 injuries, 80 fatalities, and $3.1 billion in damages.

Although our customers who own businesses in the New Fairfield area can’t eliminate all risk of a fire at their commercial property, there are some precautions that can be taken to help reduce the likelihood of extensive damage.

  1. Eliminate the hazards: We’re talking maintaining your machinery and electrical systems in your building. Storing flammable and combustible materials properly. If you have tenants, provide clear guidelines that address the “Big 3” - smoking, cooking and candle burning - in their apartments.
  2. Install and maintain current safety equipment: A small fire can turn into a big fire very quickly if it’s not quickly identified and then spreads. Well-maintained fire alarm and sprinkler systems can help to mitigate fire damage. Inspect them regularly to make sure they are up to date and functioning.
  3. Implement fire emergency procedures: A fire alarm can only do so much. You need quick thinking and knowledgeable people on site who know what actions to take first. Train your employees on how to respond to a fire. This should include escape routes, tenant accountability measures, an emergency responder plan, and a safety point person. Contact us to set up an Emergency Ready Plan free of charge.

When you take a look at our action items above, we are talking about a minimal time and financial investment that can save your building - and lives - if you do have a fire. 

SERVPRO Offers Home Construction Services in Fairfield County

1/7/2020 (Permalink)

Man sitting on the couch with a dog with a Servpro hat on Chuck Lynch, our Construction and Repair Manager, has over 2 decades in this business and is a CT licensed contractor.

As our business has grown, we’ve expanded the services that we offer to our customers.

Most people know that SERVPRO cleans up water, fire and mold damage in homes and businesses. Many of our customers are surprised to discover, however, that our franchise also has a state licensed contractor and crew on board. 

After the fire is put out, the water is extracted, the structure dried, the odor removed, the mold remediated, and the contents cleaned, there is often still the issue of returning the physical structure back to preloss condition. When our restoration crew has completed the clean up of water and fire damage in a structure, our Building Services Manager, Chuck Lynch, and his team will take over for the rebuilding phase. Using SERVPRO for your construction needs streamlines the process for you, enabling you to get back into your home as soon as possible. 

Our professional and licensed contractors will meet with you to assess the damage and formulate a plan to rebuild your home or business.

Some of the services that we offer are:

  • Board Up
  • Carpet Repair and Installation
  • Document Drying
  • Dry Cleaning
  • Drywall Installation
  • Drywall Removal
  • Electrical
  • Electronics Restoration
  • Fine Art Restoration
  • Furniture Restoration
  • General Contracting
  • Hardwood Floor Repair
  • HVAC Services
  • Linoleum Floor Repair
  • Marble Floor Repair
  • Move Out
  • Painting
  • Plumbing
  • Portable Power
  • Roof Tarp
  • Roofing Services
  • Scalable Resources
  • Temporary Fencing
  • Temporary Warehouse Space
  • Tile Floor Repair
  • Tree Removal

Our goal is to leave our customers a home that is even better than before their disaster happened.


After a huge tree fell on this home, causing massive damage. Our team rebuilt the home, including installing new walls, flooring, a kitchen and bathroom, a new fireplace and roof.

High winds caused a tree to fall on this Brookfield home, damaging the roof, which we repaired.

After a water heater leaked in the finished basement of this Fairfield house, new walls, molding and carpeting were installed.