Recent Posts

Deciding Whether to Restore or Replace in Water Damage Restoration

3/21/2019 (Permalink)

Water Damage Deciding Whether to Restore or Replace in Water Damage Restoration Part of our job is working with you and your insurance company on deciding whether to restore or replace the damaged items in your home.

As a SERVPRO franchise, we adhere to the SERVPRO rule of thumb that restoration is preferable to replacement if possible.

Numerous insurance and restoration industry studies have concluded that restoring property after water damage is less expensive than replacing it. Restoration is also less time consuming and disruptive, meaning our customers can be in their homes and experiencing life as normal sooner after water or fire damage. Bethel area businesses will have their doors open sooner, meaning less revenue lost.

 SERVPRO of Newtown and Southern Litchfield County understands that a house is much more than just wood and sheetrock. It is devastating enough to see your antique wood floors water stained or your furniture covered with soot. We aim to restore these treasures, as well as family heirlooms and your children's toys, to make the experience a bit easier for Brookfield area homeowners.  

We use several methods in the restoration process including : 

Wet Cleaning - An effective cleaning method for removing moderate to heavy residues. 

Dry Cleaning - Used for cleaning light residues or to pre-clean prior to wet cleaning. 

Spray and Wipe -Effective for items that can’t withstand wet cleaning,  

Foam Cleaning - Used for upholstery fabrics that might shrink or bleed if cleaned with water 

Abrasive Cleaning - Involves agitation of the surface being cleaned.  

Immersion Cleaning - Contents are dipped into a bath of the cleaning product.  

After your home and possessions are thoroughly cleaned, we remove odors and sanitize them so that they are ready to be returned to your home. 

Of course, there are some instances when an item, such as wet carpeting or mattresses, cannot be restored. In these cases, SERVPRO of Newtown and Southern Litchfield County will remove these pieces from your home and discard them ourselves. We work with your insurance adjuster to make sure you are properly compensated for damages.  

Our crew and office staff are committed to make your Fairfield County home "Like it never even happened."

Refrigerator Leaks Cause Water Damage to Newtown Homes

3/13/2019 (Permalink)

Water Damage Refrigerator Leaks Cause Water Damage to Newtown Homes Refrigerator leaks can cause substantial water damage to your kitchen.

Your refrigerator operates 24-7 and is one of the hardest working appliances in your home.

Because  most homeowners do not inspect their refrigerators and leaks are often hidden behind the large appliance, a breakdown or leak that causes water damage can come as a surprise.

Refrigerator leaks are most often a result of a faulty or broken ice maker or water line. While these can suddenly burst, they often present as a slow leak, causing water damage to the walls and floor over the course of time.

Preventative measures include inspection of the area behind your fridge and the hoses. Look for any signs of deterioration of the lines, hard water deposit buildup, water damage and mold on the walls and floor. You can also look at the flooring from below- your basement can often show evidence of a leak. Installing a braided stainless steel hose will reduce your risk of a water line break as well.

The crew at SERVPRO of Newtown and Southern Litchfield County has cleaned up water damage from brand new as well as old refrigerators.

A refrigerator water line leak can happen to anyone.

If you have a leak, call us at (203) 743-5362 for immediate water damage restoration service.

With Spring Around the Corner, Call Us to Clean Your Commercial Property

3/7/2019 (Permalink)

Commercial With Spring Around the Corner, Call Us to Clean Your Commercial Property Call SERVPRO of Newtown and Southern Litchfield for duct cleaning, carpet cleaning and deep commercial kitchen and facility cleaning in Brookfield

Spring is finally upon us!

One of the best ways to start off the new season, other than stepping outside and feeling the warmth, is spring cleaning.  Everything has a way of becoming dusty, grimy and cluttered in the winter. It's the perfect time to give your Newtown area business a good cleaning and SERVPRO of Newtown and Southern Litchfield County can help!   

Carpet  Cleaning: We offer commercial carpet cleaning that effectively removes all of the salt, snow and dirt that has been tracked in over the winter months. Experts recommend that having them professionally cleaned every 12 months extends the life of your carpeting.  

Upholstery Cleaning: We can also clean the upholstery in your New Milford office. Have the chairs in your waiting room been sat on for years without being cleaned? Is the office looking a bit dingy? We can remove soil and stains from upholstered furniture and give it new life this spring! If your business has drapery, SERVPRO of Newtown and Southern Litchfield County has an exclusive process of dry cleaning draperies so that there is no shrinkage or damage to the material. 

HVAC and Air Duct Cleaning: Have your HVAC system and air ducts inspected and cleaned prior to turning on the air conditioning for the summer. Our crew cleans your system to remove dust, pollen, odors, dirt and debris as well as other contaminants. Cleaning extends the life of your equipment and gives you, your employees and your customers cleaner air to breathe.  

Industrial Kitchen Cleaning: Your Bethel restaurant has worked hard over the winter! While your kitchen staff does a fantastic job cleaning on a day to day basis, we have the training and equipment to degrease and sanitize your industrial kitchen. Have our crew come in and give the kitchen the cleaning it deserves with a top to bottom scrub down. We clean and sanitize freezers, refrigerators, ovens and ranges. Our team can clean your hard to reach places, such as high ceilings and light fixtures.  

Get your Fairfield County business ready for spring with a call to SERVPRO of Newtown and Southern Litchfield County at (203) 743-5362.

We will come out and get you ready for another successful year!

The Best Part of Our Day is When We Hear From Our Customers!

2/27/2019 (Permalink)

Why SERVPRO The Best Part of Our Day is When We Hear From Our Customers! Davi and Von love hearing feedback from our customers!

SERVPRO of Newtown and Southern Litchfield County responds to hundreds of jobs each year. Whether it be a burst pipe, a kitchen fire or mold found in the basement, most of our customers are dealing with a stressful situation and trust us to be the experts who can help them out. For our customers, having their home and belongings destroyed is a traumatic experience. The opportunity to come into a home in need with the knowledge, equipment and skilled workers required to repair the damage is greatly rewarding to us. 

The best part of our jobs is when we get feedback from our customers letting us know how we have helped them.

We've recently heard from a few customers on Google and want to say a big thank you for their words!

"They were very prompt and professional. Working with Junior, Davi, Von was great." - Wayne

"Excellent team , Amado Delgado Junior and Davi de’oliveira. These gentlemen did a terrific job in mitigating damage, cleanup and prepare contents for storage." - Linda

"Daily Bread Food Pantry of Danbury is thrilled with our decision to hire SERVPRO of Newtown and Southern Litchfield County for a recent challenging project. The SERVPRO team was professional, experienced, thorough and wonderful to work with. Owner Ted White is very knowledgeable and clearly cares about his customers. We couldn’t have asked for a better result. We highly recommend, without hesitation, that you contact this company. You will find that their performance and customer service will exceed your expectations." - Daily Bread Food Pantry

Have you had a great experience with our team? Let us know on Google or Facebook!

It makes our day to hear your feedback!

Flooding From Appliance Line Leaks Causes Water Damage to Newtown Area Businesses

2/19/2019 (Permalink)

Commercial Flooding From Appliance Line Leaks Causes Water Damage to Newtown Area Businesses When Connecticut restaurants have water damage, they call us to restore their business.

Business owners know that they are vulnerable to water damage from leaky roofs, burst pipes and malfunctioning sprinkler systems. Many, however, are not aware of how common an appliance failure can be and the damage that they can cause. Over the past few months, our office has cleaned up water damage in offices, restaurants and stores that was a result of refrigerator line leaks, toilet overflows, a broken commercial freezer and even a coffee maker line that burst.  

Maintenance and regular inspections can help business owners reduce their risk of water damage from an appliance line leak. Check for small leaks that might be indicative of a failing line and immediately address other signs of a problem such as water spots on the ceiling and slow draining toilets and sinks.   

Of course, sometimes there are not any warning signs and no way of predicting that your business is going to be hit with a water damage disaster. If you walk into your business to a flood, please take quick action to reduce the amount of damage to your home. Make 3 phone calls: to your plumber, to SERVPRO of Newtown and Southern Litchfield County and to your insurance agency.  

The sooner restoration begins at your Newtown business, the less impact the water damage will have on the continuity of your business.  We understand that you can’t afford to have your doors closed while waiting for a restoration company to show up and begin work. Our teams are on call 24/7 and will show up at the job equipped and ready to start the clean up work.  

Yes, Mold Does Grow in Fairfield County Homes During the Winter.

2/14/2019 (Permalink)

Mold Remediation Yes, Mold Does Grow in Fairfield County Homes During the Winter. Mold can begin to grow in just 24 hours after a frozen pipe bursts.

Did you know that mold can grow in your home year-round? 

In fact, because Bethel, CT area homes are prone to water damage in the winter due to burst pipes, ice dams and flooding, mold can be a big problem to area homes.

When moisture gets into the walls of your home, mold can start growing unnoticed until it has become widespread.  The situation is often compounded by the use of humidifiers during the winter to combat the dry air produced by heating our homes. Humidifiers add moisture to the home that can at times become excessive, which also leads to old growth.  Although mold thrives in warm environments, it can easily survive inside of Connecticut homes throughout the winter. 

To reduce your risk of mold growth in the winter, it is imperative that any water damage to your home is professionally mitigated.

The extent of water damage is not always visible, especially in the case of ice dams, where the water might be hidden behind your walls and in your attic space.  Please call our office at (203) 743-5362 for a consultation if you suspect that you have mold in your home.  

Commercial Water, Fire and Mold Damage Restoration in Brookfield, CT

2/7/2019 (Permalink)

Commercial Commercial Water, Fire and Mold Damage Restoration in Brookfield, CT When your commercial space has flooding, call SERVPRO of Newtown and Southern LItchfield County for water damage restoration

When a water or mold emergency strikes your Bethel, CT area business, time is paramount in keeping your financial losses down and eliminating the need of having to close your doors for a lengthy period of time.

SERVPRO of Newtown and Southern Litchfield County has serviced many local businesses over the past twenty years. Our team has the experience to get the job done fully and efficiently so that disruption to your business is minimal.

Whether it be a Newtown plaza in which mold behind a shared wall affected two businesses,  a new big box store in New Milford with water damage due to a construction mishap or an apartment complex in Brookfield where a kitchen sink leak damaged 4 apartments, our team is trained and equipped to mitigate the damage. 

Call SERVPRO of Newtown and Southern Litchfield County immediately  if your business experiences a sewage leak, oil spill or burst pipes. Our crew will be on the job and working hard so that your business can keep its doors open. 

What is a Furnace Puffback, Anyway?

1/29/2019 (Permalink)

Fire Damage What is a Furnace Puffback, Anyway? When fumes build up in a furnace due to a malfunction, a puffback can occur, which can leave a fine layer of soot throughout your Newtown home.

Many people have not heard of the term puffback until they have experienced one, as was the case with a recent job at a Bethel home that we restored.

The homeowner came home from shopping and noticed what appeared to be black grease on her countertops. It didn't take long for her to realize that there was a major problem in the home. There was a fine layer of black soot on her floors, cabinets and walls throughout several rooms of the house. A trip to the basement confirmed that the problem originated at the furnace. The homeowner called in her service professional, who informed her she had experienced a furnace puffback. 

What is a puffback and why does it happen?

A puffback occurs when the oil burner malfunctions. This can be because the burner doesn’t ignite immediately and a buildup of fumes causes an explosion similar to that of a car backfiring.  Puff backs can also happen when debris builds up and causes an explosion when the boiler turns on.   In either case, the explosion sends soot and debris through the furnace or boilers exhaust system and into your home. In our experience, the soot tends to be more widespread in forced hot air systems as the heating ducts spread the soot with same efficiency that they spread air throughout the home.

A puffback leaves a fine layer of oil based soot on all of the surfaces of a home. This includes hard surfaces such as floors, walls and furniture as well as soft furnishings such as curtains, bedding, clothing and carpeting. In fact, because it is literally blasted throughout your house, the soot manages to find its way into every nook and cranny.

What are the signs that you've had a puffback?

You may first notice a black sticky film on your countertops and then realize that it is widespread throughout your home. Some homeowners will see what appears to be black spiderwebs in the corners of your rooms - this is a common way the soot collects and settles.

How are puffbacks cleaned up?

Attempts to remove the soot will prove futile and possibly make the damage worse. Because of its oil based nature, the residue left after a puffback requires professional restoration. The SERVPRO of Newtown and Southern Litchfield County team is experienced, trained and equipped to properly clean your home and it’s contents of oil and soot. The good news is that puffbacks are typically covered under your homeowners insurance policy. When you experience a puffback, call your oil burner specialist, your insurance agent and our office at (203) 743-5362 for immediate service.

Freezing Temperatures are Forecast for Fairfield County This Weekend- What to do if Your Pipes Burst.

1/18/2019 (Permalink)

Water Damage Freezing Temperatures are Forecast for Fairfield County This Weekend- What to do if Your Pipes Burst. A small piece of broken pipe that burst due to freezing can cause substantial amount of water damage to Newtown homes.

It’s been a relatively mild winter in Litchfield County however this weekend the forecast is for snow and the thermometer dropping below zero.

Here at SERVPRO of Newtown and Southern Litchfield County, our main concern on a weekend like this is that the freezing temperatures will cause pipes to freeze and burst in Sherman area homes.

When the outdoor temperatures drop to single digits, the water inside the pipes of a home can freeze. As it freezes, the water expands and creates pressure in the pipes, which can cause them to burst.  This will cause a loss of heat to that area of the house and, when the weather warms up, the melting water will cause flooding through the broken pipe.

You can avoid frozen pipes by:

  1. Insulating them - especially those close to outside walls, attics or crawl spaces where the chance of freezing is greatest.
  2. Seal gaps and air leaks around pipes
  3. Disconnect all outdoor hoses and turn off water to exterior faucets and sprinkler systems.
  4. Open kitchen and bathroom cabinet doors to allow warmer air to circulate around the plumbing.
  5. During a cold spell turn on both hot and cold faucets near outside walls to allow a small trickle of water to run during the night.

So, you’ve followed our advice and you still have frozen pipes? We recommend that you:

  1. Turn on your faucets to determine where the frozen ice is and relieve any pressure in the pipes.
  2. Once you have identified the room that the frozen pipes are located, place a space heater in the room.
  3. Turn your water off at the source to reduce your risk of flooding if your pipes do burst
  4. You can also attempt to warm the frozen pipes with heat tape of a hair dryer.
  5. Call a plumber if you cannot resolve the problem.

You’ve tried to avoid a pipe burst but it’s happened. Now what?

  1.  If you haven’t already done so, turn the main water valve to your home off and open all faucets.
  2. Make three phone calls:
  • Call your plumber,
  • Call your insurance agency 
  • Call your water damage restoration specialist (that’s us!)

SERVPRO of Newtown and Southern Litchfield County specializes in restoring homes after frozen and burst pipes have caused water damage.

Call us at (203) 743-5362 if the pipes in your Sandy Hook home burst this weekend.

Our water damage restoration technicians are on call 24/7 to help you when you need it most.

Space Heaters Cause Majority of Home Heating Fires in Litchfield County

1/3/2019 (Permalink)

Fire Damage Space Heaters Cause Majority of Home Heating Fires in Litchfield County How many space heater safety rules are being broken in this photo? Make sure that everyone in your house follows fire safety recommendations!

Like many Connecticut homeowners, we primarily heat our house with a wood stove in the winter.

It’s an economical way to heat the home and for the most part, does the job. However, there’s a room between the barn and the rest of our house that is cold no matter what we do. We've used window and door insulation and used fans to direct the heat from the stove towards it with little improvement. Our solution is to use an electric space heater in the room. It’s a new infrared heater and we have no reason to suspect that it will malfunction however I work in the restoration industry and am regularly reminded of the fire risks associated with using a space heater in the home.

Statistics show that between the years 2011 and 2015, space heaters accounted for 43% of U.S. home heating fires and 85% of home heating fire deaths.  Space heaters are the second-leading cause of U.S. home fires and the third-leading cause of home fire deaths. Precautions must be taken when using a space heater in your home.

We recommend that you follow these safety precautions and make sure that others in your home are also vigilant about them.

  1. Make sure your space heater has the label showing that it is listed by a recognized testing laboratory and read the instructions thoroughly.
  2. When you pull the electric heater out of storage at the beginning of the season, check it over for any frayed, worn, chewed or damaged cords as well as any other damage that may have occurred. Space heaters can be purchased for under $50 - there is no reason to take a risk and use an old worn out heater.
  3. Be sure to place your space heater in a safe location. Heaters must be kept at least three feet away from anything that can burn, including upholstered furniture, bedding, drapes and rugs. This does mean that you may need to rearrange a room to safely use a space heater. I personally roll the rug in front of my space heater up whenever it is turned on to avoid a fire risk.
  4. Never leave a space heater unattended. This is the number one factor that causes deaths do to a space heater. If left on at night or when you leave the home, you will not be alerted to the fire before it has become widespread. Install smoke alarms on every floor of your home and outside all sleeping areas and test them once a month.
  5. Be extra vigilant when using a space heater in the bedroom. It can be difficult to avoid bedding and laundry from coming too close to the heater.  Many bedrooms have wall to wall carpeting, which can also be a fire hazard. From personal experience, I can’t stress too much the importance of making sure your teenager doesn’t leave dirty laundry on top of an electric heater and allow his blankets to drape over it while it is turned on at the base of his bed all night.  
  6. Plug space heaters directly into a wall outlet. Do not use an extension cord or power strip, which could overheat and result in a fire. Do not plug any other electrical devices into the same outlet as the heater.
  7. Place space heaters on level, flat surfaces. Never place heaters on cabinets, tables, furniture, or carpet, which can overheat and start a fire.

If your space heater does start a fire in your home, do not attempt to extinguish it using water.  We recommend that you turn off the power at the breaker box, use a Class C fire extinguisher to put out the fire and call 9-1-1 if necessary.

Even small home fires that may not leave a lot of structural damage can cause significant smoke and soot damage and require professional restoration.  SERVPRO of Newtown and Southern Litchfield County has the training and tools to clean the fire damage in your home in your Brookfield area home.

Give our office a call at (203) 743-5362. if you have damage from an electrical fire.