Recent Posts

What Happens When Water Damage is Caused by Somebody Else?

7/24/2021 (Permalink)

What happens if you have a new refrigerator installed in your home and the water line leaks, destroying your wood floors? Or your oil delivery company overfills your tank, causing a toxic spill in your basement? Or perhaps a plumber improperly installed a pipe, causing water damage to your New Milford home. Who pays for the damage- your insurance company, you or the third party? 

At SERVPRO of Newtown and Southern Litchfield County, we have team members that have been specially trained in "successful subrogation". Subrogation, by definition, is when an insurance company seeks payment or restitution from a third party that caused damage or injury to an insured person or property. Usually this means your insurance company will try to recover payments from the insurance company covering the party at-fault. 

If you have experienced water, fire or biohazard damage to your home that was caused by a third party, our staff can help you work with your homeowners insurance company in determining who is responsible for the damages. As a first responder to your disaster, we are trained to identify and save evidence that may assist your insurance company in recovering costs.  

If you have a dishwasher leak due to faulty installation at your Sandy Hook home, call us at (203) 743-5362. We will come to your home to start the restoration process and our office staff will help guide you through the insurance claims process. 

Heavy Rains Cause Water Damage to Newtown Homes and Businesses

7/19/2021 (Permalink)

It's been a wet summer in Litchfield County. Between the tropical storm last week and heavy rains all weekend, homes and businesses are flooded in Connecticut.

If you have been hit hard by mother nature, call our office at (203) 743-5362 for immediate service.

If your property has been damaged by severe weather such as a high winds, heavy rain or flooding, it can be devastating to your family or business. To get the complex storm damage repair completed quickly and safely, you need a restoration service company that specializes in bringing your home back to its preloss condition. 

SERVPRO of Newtown and Southern Litchfield County provides specialized emergency cleanup and restoration services to bring your property back to normal with minimal interruption. Whether you need a roof tarped, windows boarded up or water pumped out of your basement, our teams are on call and ready to respond to your emergency. 

After the Fire: Board Ups and Pack-Outs

6/21/2021 (Permalink)

When your business or home has had a fire, the restoration process involves more than the structural restoration of your home.

In addition to cleaning the smoke from the air in your home and the soot off of the surfaces, SERVPRO of Newtown and Southern Litchfield County offers the following services: 


In many cases in which there has been a fire, it is necessary to secure the openings of your home, such as the windows, doors and the roof. The SERVPRO of Newtown and Southern Litchfield County team uses sturdy, durable materials designed to protect homes from both the outside elements such as rain and snow as well as intrusion by outsiders. This is often one of the first actions we will take when we arrive at the job - even if it’s in the middle of the night. 


After a fire, it may be necessary to move some or all of your personal belongings and furniture out of your home. This may be to protect your contents, to make the restoration and rebuild of your home easier and also in order to clean your things off site. Our franchise offers a pack out service and also has a dedicated storage facility in which we can store your items. Items such as carpeting, electronics, artwork and furniture might be restored off site by our technicians.


When your home or business has experienced a fire, it is important to take an inventory of the contents inside prior to anything being discarded or packed up. At SERVPRO, we use a system called the Contents Claim Inventory Service (CCIS), which allows us to generate comprehensive room-by-room inventories. As we go through the items , we will categorize the contents as  salvageable, non-salvageable and questionable. This allows for easier contents settlement with your insurance company.

Home fires are devastating. Even if the structural damage is minimal, the process of cleaning the smoke out of the air and your belongings can be extensive.

SERVPRO Of Newtown and Southern Litchfield County is here to help you step by step through the process. 

Wet Carpet? We Can Help.

6/1/2021 (Permalink)

When there is a flood, a building's carpet is usually affected. Whether a traditional cut pile or a commercial glue down, wet carpet always needs to be addressed. Our treatment of damaged carpet is not a one-size fits all application, but rather it varies depending on the category of water loss and current condition of carpet 

There are three categories that water flooding falls into.

Category 1 is clean water that may be found when a bathtub overflows or ice maker line leaks. If the restoration process begins within hours of occurring the likelihood of salvaging the carpet is extremely high. 

Category 2, also referred to asgray water, is water that has picked up some forms of contamination, such as water from the dishwasher or a washing machine flood. The soap, food particles and soil that are found in the water create a CAT 2 water loss.  Salvaging carpets under this condition is also possible however the emergency service of drying must begin quickly.

Category 3 water damage is defined by water that is contaminated and potentially hazardous. Think raw sewage or water damage that started as another category due to prolonged interaction with bacteria and other pathogens on the building materials that populate due to the increased moisture content. Toilet overflows, sewage backups and flooding from ground water are examples of a CAT 3. Carpeting hit by CAT 3 water is not salvageable. 

In the end, safety is our number one priority when determining whether your carpet will be restored or replaced. 

Our team is Hero Ready

5/24/2021 (Permalink)

When your home or business has been damaged by water or fire, we know you ware looking for a professional team to work on restoring it. Among your expectations might be a team who provides a qualified assessment, comprehensive plan of action, the correct equipment, adherence to safety, proper documentation and a knowledge of insurance paperwork and processes. As a national franchise organization, ensuring that the quality of workmanship across the country is uniform is important.  To achieve this, SERVPRO has created a comprehensive training program which all of our techs complete to become Hero Ready.

This program is an online training course that prepares production technicians and crew chiefs  for real world applications.  Through the program, they are taught the key principals of water and fire mitigation and how to do the work safely.  As the student progresses through the program, more advanced modules are available such as textile cleaning and how to best manage the contents of a home or business. 

Through this uniform and well considered training program, a foundation of practical knowledge is gained in order to make each team nationwide prepared to meet your expectations.

Air Conditioning Duct Cleaning for Commercial Properties

5/7/2021 (Permalink)

Yippee! It's springtime and we have already had some warm days here in the Brookfield, CT area. We hope that you have had the chance to spend time in the sun and appreciate the flowers that are popping up.  Along with enjoying the beaches and parks, the warm weather means most of us will be turning on our air conditioning.  In this blog post, we bust some of the myths associated with air conditioning in the home. 

MYTHTurning the AC off during the day or when you are not home will lower your electric bill.  

FACT: Re-cooling a hot home uses more energy than running the AC consistently.  

MYTH: Ceiling Fans help cool the air and you should leave them running when you are not in the room.  

FACT: Fans don't cool air - they move the air and cool people. Use ceiling fans when you're in the room, but turn them off to save electricity when you leave. 

MYTH: You should turn the temperature down to a very low temperature to speed up cooling. 

FACT: It takes the same amount of time to reach a desired temperature regardless of how low you set it.  

MYTH: It's a waste of time and money to have your air conditioner serviced. 

FACT: Regular service can keep your unit running smoothly and efficiently. When technicians come out to service your A/C unit, they’re doing a full checkup of the system – making sure coils and filters are clean, looking for leaks, and double checking that parts aren’t on the verge of wearing out.It also provides an opportunity to catch problems that might have developed over the winter, such as leaks or wear that can cause water or mold damage to your system.  

Get ready for the warm weather and call SERVPRO of Newtown & Southern Litchfield County at (203) 743-5362 to have your ducts cleaned this spring.

Did Flooding Leave You With A Wet Couch?

4/29/2021 (Permalink)

living room flooded with water Not every wet couch can be saved, but in many cases of flooding , we can help!

When in a coastal area such as ours, flooding is a concern during storms. Not only does flooding impact the structure of your home or business  but also the contents such as furniture, carpeting and electronics. Mitigating the contamination quickly and correctly is key in keeping your home and family safe. It is essential to clean everything touched by floodwater to stop harmful bacteria, fungi, and viruses from growing in your home.

When flooding occurs, upholstered furniture often requires additional sanitization. Rather than a traditional furniture cleaning,  agitating the surface and applying a shampoo solution is crucial to best cleaning the surface of soft furniture affected by floodwater.  SERVPRO’s Showcase Premier Cleaning is the most thorough cleaning method in the industry, employing the use of extraction equipment rather than towel drying the furniture surface to ensure a more thorough clean.

If your home or business has a wet couch due to flooding, the SERVPRO of Newtown & Southern Litchfield team is here to bring it back to safe, clean and comfortable condition.

3 Reasons Why

4/14/2021 (Permalink)

1. 24 Hour / 365 Days a Year Emergency Response

The key to controlling water damage and recovery costs? Quick action. The rapid response and training of the SERVPRO of Newtown and Southern Litchfield County helps limit damage and gets your facility back in operation quickly. We have teams on call around the clock in order to be available as soon as possible when you need us. 

2. Reduced Recovery Time

When storm,  fire, water or mold damage strikes a commercial facility, it affects everyone – the owner,  the management team, employees, tenants, and even customers. In a business, even what might seem like a small disaster, such as a stove fire or toilet overflow, can lead to a big inconvenience.

We know that every minute counts. Because we arrive quickly, and equipped ready to start the mitigation process immediately, the amount of time it takes to get your business back up and running is reduced. 

3. The SERVPRO Nationwide Large Loss Response Team

With SERVPRO, you get the best of both worlds - we are a locally owned and operated franchise that also has access to the SERVPRO system has a nationwide Large Loss Response Team in the event of a large scale loss. 

Each of SERVPRO’s over 1,900 nationwide franchises is independently owned and operated by trained professionals committed to providing the highest level of emergency cleanup and restoration services and customer satisfaction. What this means to you, the commercial property owner or manager, is if you experience a water damage event, the SERVPRO of Newtown and Southern Litchfield County professionals will provide quality service 24 hours a day, 365 days a year.

How Much Does Water Damage Restoration Cost and Other Top Questions.

3/23/2021 (Permalink)

When we receive a call from a homeowner who has had flooding in their home, these are the most common questions that we are asked.

How much does will my water damage restoration cost? 
Unfortunately, we cannot give an estimate on water damage restoration over the phone. However, we do provide you with a professional estimate after inspecting your home. Some of the factors that affect the restoration estimate are the length of time that the restoration will take, the equipment needed, the man hours required, any barriers or containment that might be needed and whether any demolition or removal of wet materials is required.

Will my claim be covered under my insurance policy?

Although we see hundreds of claims and might have a good idea of whether your water damage will be covered, only your insurance agent can answer that question.  Our office staff is very experienced in interacting with insurance adjusters and will work directly with your provider including submitting documentation.

What products might you be spraying in my home? 
When necessary, we may use SERVPRO's proprietary decontamination products on affected areas. This reduces that likelihood of microbial growth and sanitizes your home.  The most common product that we use is SERVPRO Oxide, an EPA registered chlorine dioxide based disinfectant and stabilizer. Our homeowner's appreciate that this product is safe for use on all surfaces and is not harmful to people or their pets.

Can I remain at home during the drying process?
The majority of our customers are able to stay in the home during restoration. There are cases in which the home is deemed hazardous due to toxic conditions, a lack of heat or structural damage. In these cases, your insurance company might pay for you to be temporarily relocated. 

How quickly can you get here? 
On average, we can have a team equipped and ready to begin the recovery process on your home within 2 hours of your call. 

How quickly does mold begin to grow after a flood?
Mold can start to grow within 24 hours, which is why it is important to get the water damage restoration process started asap. 

Do you have any other questions about the water damage restoration process? Give our office a call at (203) 743-5362

Flooding in Your Basement? We Can Help!

3/15/2021 (Permalink)

Spring showers bring May flowers. Sometimes these showers also bring floods that can cause water and mold damage to your home.  Quick action is the key to limiting damage if you have flooding. Here are some actions that can prevent mold from growing in your Bethel home. 

  1. Protect your belongings – remove light furniture and upholstered items as well as other items that are susceptible (cardboard boxes, carpets and other porous items) from the affected area. 
  2. Remove as much water as possible using a wet/dry vacuum. 
  3. Use fans to circulate the air and speed up the drying process. A good rule of thumb is to run the fans for an additional week after the area appears dry. 
  4. A dehumidifier can be used as well to remove excess moisture and dry out the room. 

Water damage can easily be hidden underneath rugs or carpet, so be sure to give your home a thorough inspection if you suspect water damage. Although carpets can be steam cleaned, they are tough to treat and padding typically cannot be saved. 

If you do have wall to wall carpeting in your basement that has gotten wet from flood water, give SERVPRO of Newtown and Southern Litchfield County a call at (203) 743-5362. We are an IICRC trained mold and water mitigation company and have the tools and expertise to treat your Brookfield home for damage.