Recent Why SERVPRO Posts

What Does it Mean to be an IICRC Firm?

9/22/2021 (Permalink)

When seeking a fire, water or mold restoration company in the Fairfield County area, it's important to choose a reputable company whose employees have been highly trained. A poorly conducted restoration can cause a home or business to have secondary problems such as mold down the line. 

SERVPRO of Newtown and Southern Litchfield County is an IICRC certified restoration firm. The Institute of Inspection, Cleaning and Restoration Certification (IICRC) creates the standards for the restoration industry and provides training and certification to restoration companies. IICRC Certified Firms have the right to display the IICRC Certified Logo.

IICRC Certified Firms must

• Present accurate information to consumers and conduct business with honesty and integrity.

• Require a technician on all jobs who has been formally trained and passed all required tests.

• Require a continuing education program to keep technicians up-to-date on the latest changes in the industry.

• Maintain liability insurance to protect all parties in the event of an accident.

• Maintain a written complaint policy and agree to Better Business Bureau or similar arbitration to resolve disputes, and accept the conclusions and recommendations of arbitration.

The IICRC Develops The Standards For The Restoration Industry

The IICRC has been the driving force in establishing the main industry standards and reference guides for professional carpet cleaning, water damage restoration and mold remediation. These IICRC standards take years to develop and require the coordination of experts in the field: manufacturers, industry organizations, insurance professionals, training schools, contractors, and public health professionals.

Every five years, the standards are reviewed and updated. The water damage restoration field changes rapidly with advancements in technology and science, and therefore the standards must evolve to keep pace.

About SERVPRO of Newtown and Southern Litchfield County

SERVPRO of  Newtown and Southern Litchfield County specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration and we are an IICRC Certified Firm. We believe in continuous training: from initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

4 Reasons Why People Choose Us!

8/9/2021 (Permalink)

Man and 2 women Owner Greg Geaski with our Business Development Team, Danielle and Roseann

So, you have water damage and do a Google search to see who can help. Your search will result in a long list of restoration companies who service the Newtown area. You might be wondering who to choose. After all, most companies claim to do the same work and have similar equipment. There are several factors that make SERVPRO of Newtown and Southern Litchfield County the team to call over the others.

1. Customer Satisfaction

Our reputation as a local company who will not consider the job complete until our customers are satisfied is what makes us stand out among the rest. What you will find sets us apart is that if a customer has a concern, we will work with them to make sure any problems are resolved. A look at our online reviews shows that we place customer satisfaction as our number one priority.

2. Locally Owned

We are locally owned by Greg Geaski, a Connecticut native who has lived here his entire life and is part of our community. Greg has owned several SERVPRO franchises for over a decade and has made his commitment to the community and customer satisfaction the cornerstone value of this franchise.

When a leader has a clear focus and commitment, the people he hires will also. Our property managers, office staff and technicians are all held to a high standard of accountability and reliability and are expected to give 100% on every job.

3. A Quick Response

We have teams on call 24/7/365 to respond to your emergency. When disaster happens, the last thing you want to do is wait. 

4. Experience

The SERVPRO of Newtown and Southern Litchfield County team has specialized training and over 30 years of experience in storm damage restoration, water damage restoration, fire damage restoration, mold remediation, commercial services and duct cleaning services. There is no guesswork here - we know how to restore your home as efficiently as possible. 

Call us at (203) 743-5362 if you need restoration work done in your home or business.

Our team is Hero Ready

5/24/2021 (Permalink)

When your home or business has been damaged by water or fire, we know you ware looking for a professional team to work on restoring it. Among your expectations might be a team who provides a qualified assessment, comprehensive plan of action, the correct equipment, adherence to safety, proper documentation and a knowledge of insurance paperwork and processes. As a national franchise organization, ensuring that the quality of workmanship across the country is uniform is important.  To achieve this, SERVPRO has created a comprehensive training program which all of our techs complete to become Hero Ready.

This program is an online training course that prepares production technicians and crew chiefs  for real world applications.  Through the program, they are taught the key principals of water and fire mitigation and how to do the work safely.  As the student progresses through the program, more advanced modules are available such as textile cleaning and how to best manage the contents of a home or business. 

Through this uniform and well considered training program, a foundation of practical knowledge is gained in order to make each team nationwide prepared to meet your expectations.

3 Reasons Why

4/14/2021 (Permalink)

1. 24 Hour / 365 Days a Year Emergency Response

The key to controlling water damage and recovery costs? Quick action. The rapid response and training of the SERVPRO of Newtown and Southern Litchfield County helps limit damage and gets your facility back in operation quickly. We have teams on call around the clock in order to be available as soon as possible when you need us. 

2. Reduced Recovery Time

When storm,  fire, water or mold damage strikes a commercial facility, it affects everyone – the owner,  the management team, employees, tenants, and even customers. In a business, even what might seem like a small disaster, such as a stove fire or toilet overflow, can lead to a big inconvenience.

We know that every minute counts. Because we arrive quickly, and equipped ready to start the mitigation process immediately, the amount of time it takes to get your business back up and running is reduced. 

3. The SERVPRO Nationwide Large Loss Response Team

With SERVPRO, you get the best of both worlds - we are a locally owned and operated franchise that also has access to the SERVPRO system has a nationwide Large Loss Response Team in the event of a large scale loss. 

Each of SERVPRO’s over 1,900 nationwide franchises is independently owned and operated by trained professionals committed to providing the highest level of emergency cleanup and restoration services and customer satisfaction. What this means to you, the commercial property owner or manager, is if you experience a water damage event, the SERVPRO of Newtown and Southern Litchfield County professionals will provide quality service 24 hours a day, 365 days a year.

How is Your Commercial Property at Risk?

2/16/2021 (Permalink)

The relationship with a restoration company for commercial property owners is an important one.

When water damage strikes a business, it’s vital for the owner to have a restoration company that they know is locally owned, reliable and trustworthy come mitigate the damage. Whether you manage an apartment complex or own a local store, you need a quick and professional clean up so that your business is minimally impacted.

You never know when water damage will occur. Yes, flooding after a storm or during the spring snow melt is common source of water damage however you would be surprised at some other causes of water damage in Connecticut businesses.

Malfunctioning sprinkler systems.

We frequently receive calls from owners of commercial properties- from warehouses to nursing homes- in which the sprinkler system has gone off and flooded the building. This can be caused by a faulty sensor, broken thermal element or sprinkler head and allow thousands of gallons of water to flood the structure and cause substantial damage.

Damaged appliances and equipment.

In particular, restaurants, hotels  and catering facilities are susceptible to water damage due to a broken appliance however this can pertain to any commercial property that has appliance. If the appliance fails and sends water across your building, especially during late hours when no one is around, you may come back to work and face a water emergency.

Backed up sewer lines.

This is another cause of commercial water damage that often catches business owners by surprise. Should the sewer line to your building back up or become damaged, the potential dangers of the contaminated, or "black", water. Black water can have negative health consequences to residents and employees as well as and damage the structure and contents of your building. 

Broken pipes.

Whether it’s a simple crack from the aging process or a frozen pipe that freezes, commercial properties are just as at risk of widespread damage from a broken pipe as residential properties are.

If you own a commercial property in Litchfield County and have water damage, call us as soon as possible at (203) 743-5362 for immediate service.

Saying Goodbye to 2020.

12/29/2020 (Permalink)

As the year comes to a close, most people we know are saying "good riddance" to 2020.

In Connecticut, and across the world, the past year has brought challenges that we'd never imagined we'd encounter when we all rang in "The roaring 20's" a year ago. We are proud to say that our company, thanks to our amazing staff and crew, has stayed open and continued to serve our community the entire year.  We continued to respond to homes that had water, fire and mold damage and also offered COVID-19 cleaning services to local businesses so that they could reopen and stay open. We recently received a letter from one our customers:

"During the Pandemic we had a water leak in our downstairs bedroom that needed immediate attention.  We called our insurance company and after their evaluation of the situation they recommended SERVPRO.  As seniors in the high risk group we could not go out to shop for the necessary items to repair the damage.  Between our Insurance Company and SERVPRO all of our fears and concerns were taken care of professionally and quickly.  From May 16th to June 19th the job was completed. They did mold remediation, opened up the walls, replaced the insulation, repaired the walls, painted the whole room and installed new carpet.  We did not have to leave our home.  The workers were professional, polite and respectful of the pandemic codes.  Brenda made sure that we were well taken care of and protected.  We felt like her grandparents.  She is an asset to the company.  Edgardo Torres was our painter with his helper -   They were the best.  Thank you SERVPRO"

Ed and Marie Sherman Ct.

We can only hope that 2021 is a bit quieter and perhaps not as exciting as 2020 however no matter what happens, the SERVPRO of Newtown and Southern Litchfield County team is Here to Help. 

IICRC Certified: Why it Matters.

10/12/2020 (Permalink)

When seeking a fire, water or mold restoration company in the Fairfield County area, it's important to choose a reputable company whose employees have been highly trained. A poorly conducted restoration can cause a home or business to have secondary problems such as mold down the line. 

SERVPRO of Newtown and Southern Litchfield County is an IICRC certified restoration firm. The Institute of Inspection, Cleaning and Restoration Certification (IICRC) creates the standards for the restoration industry and provides training and certification to restoration companies. IICRC Certified Firms have the right to display the IICRC Certified Logo.

IICRC Certified Firms must

• Present accurate information to consumers and conduct business with honesty and integrity.

• Require a technician on all jobs who has been formally trained and passed all required tests.

• Require a continuing education program to keep technicians up-to-date on the latest changes in the industry.

• Maintain liability insurance to protect all parties in the event of an accident.

• Maintain a written complaint policy and agree to Better Business Bureau or similar arbitration to resolve disputes, and accept the conclusions and recommendations of arbitration.

The IICRC Develops The Standards For The Restoration Industry

The IICRC has been the driving force in establishing the main industry standards and reference guides for professional carpet cleaning, water damage restoration and mold remediation. These IICRC standards take years to develop and require the coordination of experts in the field: manufacturers, industry organizations, insurance professionals, training schools, contractors, and public health professionals.

Every five years, the standards are reviewed and updated. The water damage restoration field changes rapidly with advancements in technology and science, and therefore the standards must evolve to keep pace.

About SERVPRO of Newtown and Southern Litchfield County

SERVPRO of  Newtown and Southern Litchfield County specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration and we are an IICRC Certified Firm. We believe in continuous training: from initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Why Choose SERVPRO of Newtown and Southern Litchfield County as Your Restoration Specialists?

8/20/2020 (Permalink)

What makes SERVPRO of Newtown and Southern Litchfield County different from the other guys?

We are locally owned by Greg Geaski, who also owns SERVPRO of Milford-Orange-Stratford and SERVPRO of Southbury/Torrington. Greg is a Connecticut native who has lived here his entire life and is part of our community. Greg has made his commitment to the community and customer satisfaction the cornerstone value of this franchise.

When a leader has a clear focus and commitment, the people he hires will also. Our property managers, office staff and technicians are all held to a high standard of accountability and reliability and are expected to give 100% on every job.

Our team meets (and often exceeds!) that expectation. Our customers often let us know how impressed they are with the level of service and attention to detail that they have received.

“I wanted to tell you that we are impressed with how our belongings were cleaned, packed, labeled and returned to us. Everything is so carefully packed. The men who delivered our things to us were very helpful and conscientious as well"

“Eric did an excellent job and we were very pleased. Wanted to thank him again!”

“I want to thank you and your team for coming to our rescue after our sewer pipe broke in the basement. You and your team have gone above and beyond the call of duty. Tim cleaned and cleaned and cleaned, never complaining using his sense of humor to help me through. The care he used cleaning and saving my Mom's ceramic Christmas decorations that are irreplaceable to me were as if they were his own Mom's treasures. Everyone on your staff has been helpful and caring right down to your secretaries.”

Our goal is 100% customer satisfaction and we stand by that.

We know that Brookfield area home and business owners have a choice when they have a mold, fire or water disaster.  A Google search will reveal a dozen companies trying to sell their restoration services. Our reputation as a local company who will not consider the job complete until our customers are satisfied is what makes us stand out among the rest. What you will find sets us apart is that if a customer has a concern, we will work with them to make sure any problems are resolved.

The SERVPRO of Newtown and Southern Litchfield team has specialized training and over 30 years of experience in storm damage restoration, water damage restoration, fire damage restoration, mold remediation, commercial services and duct cleaning services.

Call us at (203)743-5362 if you need restoration or cleaning work done in your Bethel area home.

Certified: SERVPRO Cleaned – a defensive cleaning program

6/1/2020 (Permalink)

Let us help you get back to business

As our communities re-open, we’re all moving back toward a new kind of normal. The expectations of visitors, customers, and employees who come into our establishments have evolved, and staying safe and well is a top concern. The global COVID-19 pandemic has changed what it means to be clean, and we’ve developed a program to help your business meet the new higher standard of clean that is now expected.

Certified: SERVPRO Cleaned is a defensive cleaning program we’re offering to businesses and commercial locations to address the current COVID-19 pandemic. This proactive viral pathogen cleaning program goes well beyond janitorial or carpet cleaning. By choosing Certified: SERVPRO Cleaned, you, your employees, your customers, and your community can rest assured that you’ve selected a higher cleaning standard – you are Certified: SERVPRO Cleaned.

Extensive training and specialized products

As the #1 choice in cleanup and restoration*, we stand on more than 50 years of experience and expertise to help your business become Certified: SERVPRO Cleaned.  Beyond fire & water, SERVPRO professionals are trained and experienced in biohazard decontamination and chemical spills – always adhering to the cleaning and decontamination standards set by the Centers for Disease Control and Prevention and local authorities. 

From formulating and creating our proprietary cleaning products, like SERVPROXIDE, at our headquarters in Gallatin, TN, to taking the utmost care while disinfecting, we will ensure you and your business are set up to inspire consumer confidence as the economy continues to reopen.

3 C’s – Consult, Clean, and Certify

When the stakes are this high, you want a partner who has developed an industry leading, proprietary training program, cleaning solutions, and remediation processes over decades. We’ve cleaned up some of the most challenging biohazards imaginable. Certified: SERVPRO Cleaned reflects our unique experiences and capabilities. The program is grounded with our unique 3 C’s: Consult, Clean, and Certify.

  • Consult – Every business is different, which is why you’ll be assigned a Cleaning Protocol Consultant who understands your business and will create a cleaning program to meet your specific needs. This program will be developed based on your business type, size of space, amount of high frequency touchpoints, foot traffic and congestion points.
  • Clean – Based on your specific business needs, your location will undergo a thorough, deep clean, using exclusive cleaning products, according to protocols set forth by the CDC. Our employees have years of experience, and we will go beyond the scope of work that regular janitorial staff perform. Cleanup procedures generally include cleaning of porous and non-porous surfaces, disinfecting of non-porous surfaces, cleaning and disinfecting of equipment, tools, and/or supplies used for cleanup process, and disposal of hazardous materials.  In the event of a suspected or confirmed COVID-19 event, we will be there cleaning within 24 hours to ensure you get back to business as quickly as possible. 
  • Certify - Once your business location has been Certified: SERVPRO Cleaned, you will gain access to proprietary signage, digital emblems, and other collateral that communicates that you’ve selected a higher standard of clean available to help protect your employees and customers. And because we add the day, month, and year to that proprietary stamp of clean, your guests will know that not only did you choose Certified: SERVPRO Cleaned, but that your location is being cleaned regularly at this standard.

Call today for a Certified: SERVPRO Cleaned consultation

We’re Here to Help – 24 hours a day, seven days a week – until life is back to normal in the communities we all call home.

We are Here to Help

4/14/2020 (Permalink)

Fairfield County has suffered greatly due to the coronavirus, with thousands of confirmed cases. Our owner, staff and crew live here too and are experiencing work and school closures and the illness of our fellow residents alongside our neighbors.  Our team has made a commitment to keep our operations going and remaining available to help our customers during this time. Not only do our customers continue to need restoration after water and fire damage, they now need the cleaning and sanitization of their homes and businesses.

We've considered ways in which we can keep our crew, as well as our customers, safe during this time. When on a job, our crew will be following social distancing guidelines, keeping 6 feet away from our customers. They now wear protective gear, including masks and gloves on all jobs. Additionally, our team is wiping down all surfaces that we touch with SERVPROXIDE™, a hospital-grade disinfectant that has demonstrated effectiveness against viruses similar to SARS-CoV-2 on hard, non-porous surfaces. Currently there are no disinfectants that have been tested specifically for this particular emerging viral pathogen. However, per the CDC, this product can be used against COVID-19.  In addition, SERVPROXIDE™ currently has dozens of EPA-approved claims including Feline coronavirus, Canine coronavirus, Staphylococcus (MRSA), E. coli, Salmonella, Rotavirus, Swine flu (H1N1) and more. Porous materials like carpet, rugs, upholstered items, and draperies that are not water sensitive can also be wet cleaned using SERVPROXIDE™.

We've had calls from our business and residential customers seeking coronavirus cleaning - both as a proactive measure as well as in cases where there has been a confirmed case. In response, we are offering an affordable service to disinfect structures. This consists of applying SERVPROXIDE™ via foggers to sanitize commercial and residential buildings. Please call our office at (203) 743-5362 for details and pricing on this service.

Our thoughts and prayers are with all of our friends and neighbors who have been affected by coronavirus.

Why SERVPRO? Education and Experience.

2/24/2020 (Permalink)

Logo of the IICRC SERVPRO of Newtown and Southern Litchfield County is IICRC Certified

When you browse through our website, you might notice that our franchise specializes in more than water damage restoration.

We also restore homes and businesses of mold, graffiti, biohazard, fire, smoke and soot. We have customers who call us for the commercial cleaning of their carpets and ducts. In an effort to meet the needs of our community, we even have a certified construction crew available to rebuild damaged areas of your home after the restoration is complete. An important factor in the growth of our company and giving our customers the highest level of service is providing our technicians with the necessary training. 

At SERVPRO of Newtown and Southern Litchfield County, we believe that an investment in education for employees is money well spent. Our team participates in IICRC (Institute of Inspection, Cleaning and Restoration Certification) training courses throughout the year. The IICRC sets the standards for the cleaning and restoration industries. The mission of the IICRC is to promote high standards and ethics within the inspection, cleaning and restoration service industries and to advance communication and technical proficiency.   

Not all restoration companies have the level of training that SERVPRO provides for its crew. When our team arrives at your house or business in response to your call about a mold infestation or sewage backup, their recommendations are based on the knowledge that comes from extensive training and years of experience. A failure to properly remove sewage and mold can create an unhealthy environment in your home.   

Above all else, trust is the most important factor in our business. When you have experienced damage to your home, it's important to know that your restoration company is fully capable and working in your best interest. At SERVPRO of Newtown and Southern Litchfield County, we value doing the job right. We make the investment and take the time to provide continuing education to our employees so that they can best serve you.

Whether your problem is a a septic backup or mold infestation in your home that requires remediation, give us a call at (203) 743-5362 

2019 By the Numbers

12/30/2019 (Permalink)

Group of people posing for a photo in a restaurant We wish all of our friends, customers and families a Happy New Year!

As the year (and decade!) ends, we thought it would be fun to look at our year by the numbers.

Our Jobs in 2019:

81 Commercial Properties

618 Residential Properties

346 Water Damage Restoration

72 Fire Damage Restoration

36 Mold Remediation 

14 Smoke Damage Restoration 

43 General Cleaning 

47 Sewage Clean Ups

17 Packouts and Content Cleanings

11 Odor Removal

And 125 “Other” - which primarily consists of biohazard cleanups, tree removal, rodent waste cleanups, reconstruction work and duct cleanings.

Phew! It's been a busy year and looking back at our numbers, no wonder why! What we are most proud of is that with almost 700 jobs in the past year, we've managed to maintain the high standard of work and customer satisfaction that we committed to when this company was founded over a decade ago. 

We wish all of our friends, customers and families a wonderful 2020!

What Does it Mean to be an IICRC Certified Restoration Firm?

10/23/2019 (Permalink)

green van with servpro of Newtown and southern litchfield county name and number on it with IICRC logo Not all restoration firms are IICRC certified. SERVPRO of Newtown and Southern Litchfield County is.

When seeking a fire, water or mold restoration company in the Fairfield County area, it's important to choose a reputable company whose employees have been highly trained. A poorly conducted restoration can cause a home or business to have secondary problems such as mold down the line. 

SERVPRO of Newtown and Southern Litchfield County is an IICRC certified restoration firm. The Institute of Inspection, Cleaning and Restoration Certification (IICRC) creates the standards for the restoration industry and provides training and certification to restoration companies. IICRC Certified Firms have the right to display the IICRC Certified Logo.

IICRC Certified Firms must

• Present accurate information to consumers and conduct business with honesty and integrity.

• Require a technician on all jobs who has been formally trained and passed all required tests.

• Require a continuing education program to keep technicians up-to-date on the latest changes in the industry.

• Maintain liability insurance to protect all parties in the event of an accident.

• Maintain a written complaint policy and agree to Better Business Bureau or similar arbitration to resolve disputes, and accept the conclusions and recommendations of arbitration.

The IICRC Develops The Standards For The Restoration Industry

The IICRC has been the driving force in establishing the main industry standards and reference guides for professional carpet cleaning, water damage restoration and mold remediation. These IICRC standards take years to develop and require the coordination of experts in the field: manufacturers, industry organizations, insurance professionals, training schools, contractors, and public health professionals.

Every five years, the standards are reviewed and updated. The water damage restoration field changes rapidly with advancements in technology and science, and therefore the standards must evolve to keep pace.

About SERVPRO of Newtown and Southern Litchfield County

SERVPRO of  Newtown and Southern Litchfield County specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration and we are an IICRC Certified Firm. We believe in continuous training: from initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

SERVPRO Technicians Have Advanced Training in Mold Damage Remediation

8/28/2019 (Permalink)

man in Servpro shirt sitting at a desk in a training class Production Manager Mario has been trained by the IICRC in Applied Microbial Remediation

One of the most common searches on the internet that is combined with the word "SERVPRO" is the word "mold". Home and business owners in the Fairfield County area are concerned about the mold that they see or suspect might be in their home or office. Consumers are aware that mold can cause negative health risks and are searching on the internet for a company who can help them assess their situation. 

An important factor in the growth of our company and giving our customers the highest level of service is providing our technicians with the necessary training.  The reality is that not all restoration companies have provided their employees with top tier levels of specialized training like ours does. 

At SERVPRO of Newtown and Southern Litchfield County, we believe that an investment in education for employees is money well spent. Our team participates in IICRC (Institute of Inspection, Cleaning and Restoration Certification) training courses throughout the year. The IICRC sets the standards for the cleaning and restoration industries. The mission of the IICRC is to promote high standards and ethics within the inspection, cleaning and restoration service industries and to advance communication and technical proficiency.   

Two of our production technicians, Mario and Anthony, recently attended an IICRC training course called The Applied Microbial Remediation Technician training. In this course, the guys received specific training in mold and sewage remediation.  The course covered topics such as containment planning and strategies, microbiology basics, respiratory protection, bird and bat droppings, biocide uses, how to safely work in confined spaces, sampling and more.  It may not sound like fun to most people, but they came back from the course excited about the new information they learned.

Above all else, trust is the most important factor in our business. When you have experienced damage to your home, it's important to know that your restoration company is fully capable and working in your best interest. At SERVPRO of Newtown and Southern Litchfield County, we value doing the job right. We make the investment and take the time to provide continuing education to our employees so that they can best serve you.

If you have a mold infestation in your home that requires remediation, give us a call at (203) 743-5362

Meet the Team: Theny Hovey and Alexis Phouadara

7/1/2019 (Permalink)

This month, we’ve decided to spotlight two of our employees, our admins Theny Hovey and Alexis Phouadara, who have really kept our office running smoothly over the past few months. 

The work of an admin at SERVPRO of Newtown and Southern Litchfield County requires the ability to multitask while still paying attention to each detail. Between calls from customers, contacting insurance agents, scheduling appointments as well as conveying information to the crew, our admins have their hands full. Theny and Alexis go through each day their cheerful, enthusiastic selves who are always eager to lend a hand. Whatever situation arises in the day to day business here, both of these ladies use their problem solving skills to help our customers and the team.

Theny was born and educated in the Philippines. She loves to travel and read.  When asked about her work here at SERVPRO, she wrote “I’m  glad to have the opportunity to work at SERVPRO on a team that is of a caring environment.  What I love most about working at SERVPRO is being able to value work-life balance.”

Alexis Phouadara has been in this industry for 4 years and is certified in Water Damage Restoration. She grew up and still currently resides in New Haven, CT.  She loves collecting, doing make-up and the Golden State Warriors. Her favorite food is almost everything from her culture, Laos and Thai. Last, but not least, her favorite person in the entire world? Her 6 year old daughter, Sophia!

Thank you to Alexis and Theny for your hard work and commitment to our team. You are the glue that keeps us all together and we appreciate all that you bring to our organization.

Why Choose SERVPRO of Newtown and Southern Litchfield County as Your Restoration Specialists?

5/23/2019 (Permalink)

Greg Geaski, owner of SERVPRO of Newtown and Southern Litchfield County

What makes SERVPRO of Newtown and Southern Litchfield County different from the other guys?

We are locally owned by Greg Geaski, who also owns SERVPRO of Milford-Orange-Stratford and SERVPRO of Southbury/Torrington. Greg is a Connecticut native who has lived here his entire life and is part of our community. Greg acquired SERVPRO of Newtown and Southern Litchfield County over a year ago and has made his commitment to the community and customer satisfaction the cornerstone value of this franchise.

When a leader has a clear focus and commitment, the people he hires will also. Our property managers, office staff and technicians are all held to a high standard of accountability and reliability and are expected to give 100% on every job.

Our team meets (and often exceeds!) that expectation. Our customers often let us know how impressed they are with the level of service and attention to detail that they have received.

“I wanted to tell you that we are impressed with how our belongings were cleaned, packed, labeled and returned to us. Everything is so carefully packed. The men who delivered our things to us were very helpful and conscientious as well"

“Eric did an excellent job and we were very pleased. Wanted to thank him again!”

“I want to thank you and your team for coming to our rescue after our sewer pipe broke in the basement. You and your team have gone above and beyond the call of duty. Tim cleaned and cleaned and cleaned, never complaining using his sense of humor to help me through. The care he used cleaning and saving my Mom's ceramic Christmas decorations that are irreplaceable to me were as if they were his own Mom's treasures. Everyone on your staff has been helpful and caring right down to your secretaries.”

Our goal is 100% customer satisfaction and we stand by that.

We know that Brookfield area home and business owners have a choice when they have a mold, fire or water disaster.  A Google search will reveal a dozen companies trying to sell their restoration services. Our reputation as a local company who will not consider the job complete until our customers are satisfied is what makes us stand out among the rest. What you will find sets us apart is that if a customer has a concern, we will work with them to make sure any problems are resolved.

The SERVPRO of Newtown and Southern Litchfield team has specialized training and over 30 years of experience in storm damage restoration, water damage restoration, fire damage restoration, mold remediation, commercial services and duct cleaning services.

Call us at (203)743-5362 if you need restoration or cleaning work done in your Bethel area home.

After the Fire: Contents Restoration and Protection

4/24/2019 (Permalink)

After taking inventory and packing your items, we securely store them until the restoration work is competed.

When you have a water or fire damage event in your home or business, not only is the your structure affected, but your belongings might be as well. The team at SERVPRO of Newtown and Southern Litchfield County understands that your belongings are of sentimental as well as financial value. This is why we provide services to protect and restore your belongings while restoration work is being done.

Pack-Outs

There are times when in order for a structure to be properly restored and cleaned, it is necessary to remove the contents out of the home. This might occur in the case of a fire, puffback or widespread flooding. In these cases, SERVPRO of Newtown and Southern Litchfield County will conduct an efficient move-out of the affected area. Our team inventories, wraps and boxes your items prior to transporting them to our secure storage facility. Pack outs provide several benefits to you as a homeowner, including:

  • Protection of your belongings: If left in a wet or smokey environment, the contents of your home are vulnerable to further damage. Removing them from the structure until the work is completed keeps them safe.
  • A quicker restoration process: With just the bare bones in the rooms being restored, we are able to work quicker and more efficiently which gets you back to your normal life as quick as possible.
  • Off-site contents restoration: There are times when it is recommended that your contents be cleaned off-site such as in the case of wool rugs or documents.

When restoration is completed, we will work with you to coordinate the move-in according to your needs.

Storage Services

We have in-house storage where we can keep your belongings safe from further damage  provide cleaning and restoration services for them.While your items are in storage, they are secure in their own storage containers.

Contents Claim Inventory Service

SERVPRO of Newtown and Southern Litchfield County offers Contents Claim Inventory Service (CCIS). This provides a detailed and accurate list of your belongings. We inventory your contents by going through your home and taking an inventory. This process includes taking digital photos which can be used in your homeowners insurance claim. This detailed and accurate report helps you settle your claims quicker and with less hassle.

We are proud to offer content restoration and protection services. Not all restoration companies do.

It’s another reason to choose SERVPRO of Newtown and Southern Litchfield County when your home has experienced fire or water damage.

The Best Part of Our Day is When We Hear From Our Customers!

2/27/2019 (Permalink)

Davi and Von love hearing feedback from our customers!

SERVPRO of Newtown and Southern Litchfield County responds to hundreds of jobs each year. Whether it be a burst pipe, a kitchen fire or mold found in the basement, most of our customers are dealing with a stressful situation and trust us to be the experts who can help them out. For our customers, having their home and belongings destroyed is a traumatic experience. The opportunity to come into a home in need with the knowledge, equipment and skilled workers required to repair the damage is greatly rewarding to us. 

The best part of our jobs is when we get feedback from our customers letting us know how we have helped them.

We've recently heard from a few customers on Google and want to say a big thank you for their words!

"They were very prompt and professional. Working with Junior, Davi, Von was great." - Wayne

"Excellent team , Amado Delgado Junior and Davi de’oliveira. These gentlemen did a terrific job in mitigating damage, cleanup and prepare contents for storage." - Linda

"Daily Bread Food Pantry of Danbury is thrilled with our decision to hire SERVPRO of Newtown and Southern Litchfield County for a recent challenging project. The SERVPRO team was professional, experienced, thorough and wonderful to work with. Owner Ted White is very knowledgeable and clearly cares about his customers. We couldn’t have asked for a better result. We highly recommend, without hesitation, that you contact this company. You will find that their performance and customer service will exceed your expectations." - Daily Bread Food Pantry

Have you had a great experience with our team? Let us know on Google or Facebook!

It makes our day to hear your feedback!

Meet The Team: Kirkland Hart

10/16/2018 (Permalink)

man smiling Kirk Hart is a restoration technician at SERVPRO of Newtown and Southern Litchfield County.

Our crew works day after day, helping home and business owners during difficult times. They are on call throughout the night, on weekends, on holidays and in bad weather.  Their dedication to their jobs often goes without much recognition. This month, we’d like to recognize one of our crew members who shows up with a smile on his face no matter what the circumstances.

Kirkland Hart has worked in the restoration industry for seven years, the last five with our SERVPRO franchises. Originally from Clarendon, Jamaica, Kirk now lives in Bridgeport with his wife and four children. When not at work, you can find him playing soccer (futbol) or dominos or enjoying his favorite meal, chicken and rice. 

If we were to make a list of what attributes make a valuable employee, Kirk would be in mind. What stands out about Kirk is his can-do attitude and willingness to help our customers as well as others on the crew. If there is a job that needs to be done, Kirk will make it happen - even if that means coming into work early and staying late. He takes pride in his work and easily falls into a leadership role with our newer employees.  

We understand that our customers are dealing with a stressful situation and having a crew in their home can sometimes be difficult. Kirk’s smile and friendly nature enable him to connect with our customers and put them at ease. He is kind and helpful when people need it most. We are grateful to have such a guy as part of our team.  

Meet the Team: Matt Caulfield

7/9/2018 (Permalink)

Matt Caulfield is a production manager at SERVPRO of Newtown and Southern Litchfield County.

Every day, we see them give their all and then some to our customers. This month, we'd like to recognize Matt Caulfield for his dedication to his work at SERVPRO of Newtown and Southern Litchfield County.  

Matt has been at SERVPRO for five years, having come from the construction and mortgage industries. He is the kind of guy who throws himself whole-heartedly into whatever he does and has worked his way to a position of Production Manager at SERVPRO.  Matt is an extremely dedicated professional who is courteous, cares about his customers, is quick to return phone calls and sincerely wants the best outcome for his clients. In fact, clients often go out of their way to let us know how impressed they were with Matt's service.  

Matt lives in Milford, CT and is an avid fan of the Minnesota Vikings and the Georgia Bulldogs. An athlete himself, Matt loves snowboarding, football and working out. He can't pass up a piece of pizza and loves country music. I was surprised to learn that his favorite tv show is "This is Us" - you never know who is watching that show! His dream is to spend time on a Caribbean Island someday.  

Matt's co-workers know that if they need a hand with anything, he is there to help- often without being asked. He is a pleasure to work with and brings a positive vibe to our office and the work site.  Matt finds it personally rewarding when he can take an overwhelming loss and turn it around for the very best outcome for the customer. In an industry like ours, where homeowners are dealing with stressful and often emotional situations, Matt's commitment to help, and not just "get the job done", truly makes a difference. 

Out of sight: Mold Hidden in the HVAC Ductwork of your Newtown, CT Home

6/1/2018 (Permalink)

Mold hides in dark, damp places-often the spots that you can't easily see or access in a home.We clean air ducts to remove the mold and keep your safe

An area of the home in which mold can grow without notice is inside of the HVAC system. The damp and dark conditions of  duct work, AC evaporator coils, and drip pans are the perfect environments for mold growth.  The outside particles that are pushed through the ducts contain organic particles such as pollen, which serve as a food source for the mold.  Hidden from view, mold can grow unseen and unnoticed, allowing the spores to be blown throughout your home and potentially cause health problems to your family.  

A few simple steps can help keep your HVAC system clear of mold spores.

1. Scheduling a yearly cleaning of your HVAC system with SERVPRO of Newtown and Southern Litchfield County to keep it free of dirt, debris and other organic materials will reduce the risk of mold growth. 

2. Monitor the moisture levels in your HVAC unit to make sure there is no standing water and have a service company come and check for a possible leak if you see excessive condensation.  

3. Changing your HVAC filter once every three months to cut down on mold spores and other  allergens being spread throughout your New Milford, CT home. 

If you suspect that there may be mold in your HVAC system, call us at (203) 743-5362. We will come out and inspect your system for mold spores.  If mold is found, SERVPRO of Newtown and Southern Litchfield County has the training, equipment, and expertise to remediate your mold infestation.

We Provide Our Employees With the Highest Level of Mold and Sewage Restoration Training

5/9/2018 (Permalink)

Our manager, Mario, at the IICRC Applied Microbial Remediation Technician Training, furthering his knowledge of mold and sewage restoration.

When you browse through our website, you might notice that our franchise specializes in more than water damage restoration. We also restore homes and businesses of mold, graffiti, biohazard, fire, smoke and soot. We have customers who call us for the commercial cleaning of their carpets and ducts. In an effort to meet the needs of our community, we even have a certified construction crew available to rebuild damaged areas of your home after the restoration is complete. An important factor in the growth of our company and giving our customers the highest level of service is providing our technicians with the necessary training. 

At SERVPRO of Newtown and Southern Litchfield County, we believe that an investment in education for employees is money well spent. Our team participates in IICRC (Institute of Inspection, Cleaning and Restoration Certification) training courses throughout the year. The IICRC sets the standards for the cleaning and restoration industries. The mission of the IICRC is to promote high standards and ethics within the inspection, cleaning and restoration service industries and to advance communication and technical proficiency.   

Two of our production technicians, Mario and Anthony, spent this week at an IICRC training course called The Applied Microbial Remediation Technician training. In this course, the guys received specific training in mold and sewage remediation.  The course covered topics such as containment planning and strategies, microbiology basics, respiratory protection, bird and bat droppings, biocide uses, how to safely work in confined spaces, sampling and more.  It may not sound like fun to most people, but they came back from the course excited about the new information they learned.

Not all restoration companies have the level of training that SERVPRO provides for its crew. When our team arrives at your house or business in response to your call about a mold infestation or sewage backup, their recommendations are based on the knowledge that comes from extensive training and years of experience. A failure to properly remove sewage and mold can create an unhealthy environment in your home.   

Above all else, trust is the most important factor in our business. When you have experienced damage to your home, it's important to know that your restoration company is fully capable and working in your best interest. At SERVPRO of Newtown and Southern Litchfield County, we value doing the job right. We make the investment and take the time to provide continuing education to our employees so that they can best serve you.

If you have a septic backup or mold infestation in your home that requires remediation, give us a call at (203) 743-5362 

Passing The Torch: SERVPRO of Newtown & Southern Litchfield County Under New Ownership

4/18/2018 (Permalink)

Greg Geaski, the new owner of SERVPRO of Newtown and Southern Litchfield County

Many of our friends and customers know that we've had some big changes here at SERVPRO of Newtown & Southern Litchfield County over the past few months. After 22 years in business, Ted and Kristen White decided that it was time for a new chapter of their lives and made the decision to sell their franchise to Greg Geaski. Although moving on from the business that they had poured their hearts into for two decades wasn't easy, Ted and Kris felt that the time was right and that Greg was the ideal person to pass the torch to.  

Greg is the owner of two other SERVPRO franchises in Connecticut - SERVPRO of Milford-Orange-Stratford and SERVPRO of Southbury/Torrington.  He has many years in the restoration business and knows firsthand the challenges that home and business owners face in Connecticut.  Over the years, Greg has assembled a fantastic team of talented and highly trained employees who are excited to join the SERVPRO of Newtown & Southern Litchfield County franchise.  Greg and his team are dedicated to giving our customers the highest level of service.

If you stop by or call the office, you may see some new faces but also some familiar ones. Ted continues to work for SERVPRO as a Production Manager and can be found doing what he does best -  helping customers.  Keri is still in the office, bringing her positive attitude to everything she does. Davi, Von, Junior and Tim continue to work out in the field, bringing over 30 years of restoration experience to homes and businesses in the Newtown area.  

We'd like to thank all of the people who have supported our business over the years- whether by sending us a card of thanks, leaving us a wonderful review online or recommending us to your friends and families. When a home or business has been damaged by water or fire, it can be an extremely difficult time for those affected. We are proud to have helped our community for so many years and are confident that we will continue to do so under our new leadership.